Land Bank

Land Bank of Taiwan has joined the global voluntary carbon reduction initiative "Earth Hour" by turning off signage and exterior lighting at all its 149 branches nationwide. The lights will remain off for three consecutive evenings from Friday, March 21 to Sunday, March 23, 2025, demonstrating the bank's commitment to achieving net-zero emissions.   "Earth Hour" was launched by the World Wildlife Fund in Sydney, Australia in 2007, aiming to raise awareness about climate change issues through the simple act of turning off lights. The movement has now spread to over 190 countries worldwide. In addition to coordinating the lighting shutdown across its 149 domestic operations centers, the Land Bank is encouraging both employees and customers to participate in the initiative. The bank is also promoting the campaign through social media platforms, calling on all sectors to conserve energy and implement carbon reduction practices in daily life, working together toward sustainable development.   In response to Taiwan's 2050 net-zero emissions policy, the Land Bank has implemented both ISO14001 Environmental Management System and ISO50001 Energy Management System standards. The bank is taking a multi-pronged approach through greenhouse gas management, energy and water resource management, replacement of high-energy consumption equipment, and green building certifications. The bank continues to purchase green electricity and has installed rooftop solar power generation systems at its branch locations to increase renewable energy utilization. Last year, the bank's "Nangang Branch High-Efficiency Chiller Project" was registered as a voluntary greenhouse gas reduction offset project, receiving approval from the Ministry of Environment. This marks the first carbon rights project approved nationwide following amendments to the "Climate Change Response Act."   Upholding the principle of environmental sustainability, the Land Bank has also partnered with the Wetlands Taiwan Association and the Leopard Cat Association of Taiwan to strengthen environmental education at the grassroots level. Through these long-term efforts, the bank has received multiple recognitions, including the "Sustainable Finance Award" from the Joint Credit Information Center, as well as the "Sustainability Report Gold Award" and the "Social Inclusion Leadership Award" from the Taiwan Corporate Sustainability Awards (TCSA). The Land Bank aims to leverage its financial influence and dedication to social responsibility to create sustainable value in collaboration with all sectors, working toward a better future for our planet.   Contact: Cheng-Yu Liao Phone: 02-2348-3283

The Land Bank of Taiwan's years of commitment to environmental sustainability have again received national recognition. On February 26, 2025, the bank was awarded a certificate of appreciation for "Environmental Protection Adoption of Marginal National Non-Public Land" by the National Property Administration of the Ministry of Finance. Deputy General Manager Tzu-Ying Tsai represented the bank at the award ceremony, showcasing the successful three-way collaboration between the Ministry of Finance's land protection initiatives, environmental organizations' conservation expertise and the bank's green finance practices.   In pursuit of land conservation and environmental sustainability objectives, the National Property Administration has actively facilitated partnerships with environmental NGOs since 2019 to adopt marginal national non-public lands. Land Bank, guided by its ESG (Environmental, Social and Governance) positioning that emphasizes social care and environmental sustainability, has partnered with environmental organizations including the Wetlands Taiwan Association and the Leopard Cat Association of Taiwan to strengthen environmental education at the grassroots level. Through wetland field studies and school outreach programs, these initiatives have enhanced students' appreciation for environmental protection, earning recognition and appreciation from the Ministry of Finance.   Simultaneously, the Land Bank is supporting government policies through its role in green finance, addressing global environmental and climate change issues by launching initiatives such as "Green Building Financing," "Green Building Mortgage Loans" and "Green ESG Auto Project Loans." These programs promote green buildings, eco-friendly building materials and low-carbon transportation. The bank also focuses on the environmental risks and impacts of high-pollution and energy-intensive industries by enhancing its ESG review mechanisms. Land Bank has issued sustainable development bonds totaling NT$4.5 billion, with proceeds directed toward green investments and social benefit projects, effectively channeling funds to support sustainable development sectors and demonstrating the bank's commitment to advancing sustainable finance. In 2024, the bank received multiple recognitions, including the "Sustainable Finance Award" from the Joint Credit Information Center, as well as the "Sustainability Report Gold Award" and "Social Inclusion Leadership Award" from the Taiwan Corporate Sustainability Awards (TCSA). Additionally, the bank has earned recognition for excellence in the Financial Supervisory Commission's "Financial Service Industry Fair Customer Treatment Principles Evaluation" for six consecutive years. Through its financial influence and dedication to social responsibility, Land Bank aims to create a brilliant future of corporate, social, and environmental sustainability.   Contact: Cheng-Yu Liao Phone: 02-2348-3283

In order to capture opportunities in line with the New Southbound Policy, Land Bank’s general manager, Chih-Chien Chang, led a team to inspect the establishment of a new branch in Brisbane, Australia on December 23, 2024. The new branch was successfully opened today, marking the Bank’s 9th overseas branch.   According to the International Trade Administration, MOEA, Australia is one of the Taiwan’s top ten trading partners. Australia exports meat and agricultural products to Taiwan while Taiwan exports hi-tech products to Australia, fostering a mutually beneficial trade relationship. Investment between Taiwan and Australia has reached hundreds of billions of NT dollars, highlighting the strong and active economic ties between the two countries.   In response to market demand and business opportunities, the Bank applied to the Australian Prudential Regulation Authority (APRA) to establish a branch in Brisbane, demonstrating its determination to expand its global market. The new branch also lays a foundation for the long-term cooperative relationship between Taiwan and Australia.   The Bank pointed out that the Brisbane Branch will initially provide corporate lending, deposit and foreign exchange services, while also developing diversified financial services such as trade finance. Aside from providing services to Taiwanese businessmen and Chinese enterprises, the Bank will also expand its services to Australian enterprises and multinational companies based in Australia. In the future, our Brisbane Branch will serve as an important bridge to facilitate economic and trade exchanges between Taiwan and Australia. The Brisbane Branch’s priority is to provide diverse financial solutions for local companies, foreign companies as well as the Chinese community, supporting business growth and the development of customers in Australia.   Land Bank currently has 148 branches in Taiwan and 9 overseas branches (Los Angeles, Hong Kong, Singapore, Shanghai, New York, Tianjin, Wuhan, Brisbane, and Kuala Lumpur), and is in the process of setting up a branch in Tokyo. As the Land Bank expands its overseas financial footprint, it strengthens its profitability in the international market.   Contact person: Pei-Chun Lai Tel: 02- 2348-3552

To create a financial friendly environment, two new features were added to all Land Bank ATMs in December 24, 2024 - “Cross-bank cardless cash withdrawal with QR code” and “Talking ATMs for the visually impaired” which offered more convenient financial services for cross-bank customers and the disadvantaged.   Over the past year, the Bank has been upgrading its UI/UX interface languages, intelligent customer services, push OTP authentications, cross-bank cardless withdrawals with QR Code and talking ATMs. We are proud to announce that all of our ATMs have now been fully upgraded.   To meet the needs of migrant works and tourists, our ATMs support multiple languages: Japanese, Korean, Indonesian, Thai, and Vietnamese. To also strengthen the Bank’s intelligent customer service QR-Codes and OTP authorization services, customers experiencing problems while using the ATM can receive assistance upon scanning the QR Code for the Bank’s online intelligent customer service. Our ATMs can also be used to apply for OTP authentication, enabling quick verification of the customer and making our financial services more user friendly.   We have also introduced two useful features on the ATM - cross-bank cardless cash withdraw with QR-Code and talking ATMs. When customers withdraw cash from an ATM, after selecting Cardless Cash Withdraw and QR-Code option, they can scan their QR-Code and enter their cardless withdrawal pin within two minutes. This saves the user’s time as they no longer need to enter the financial institution code, withdrawal serial number and amount. Our talking ATMs (with deposit feature) allow the visually impaired to make deposits by selecting the Voice Deposit option and inserting their cash into the ATM, easily completing the process.   Pursuant to international standards, the FSC has developed the “Financial Inclusion Indicators for Taiwan”, setting specific benchmarks for accessibility, usability, and quality of financial services. Measurement indices include: the ratio of accessible ATMs, ratio of multi-lingual ATMs, as well as the promotion of bilingual model branches, fair treatment of customers, and dispute resolution mechanisms.   In line with FSC’s policy in meeting the needs of different ethnic groups and nationalities, over 60% of our branches are bilingual (Chinese and English) and we offer forms in Chinese and English, our branch signboards are in Chinese and English, and our staff speak both languages. Our target is to have all branches bilingual by the end of 2027 in order to provide fully diversified and friendly financial services.   At Land Bank, our priority is to create a friendly financial space and treat all customers fairly. We are committed to the systematization of processes, enhancing the conciseness of content of contracts, diversification of cross-industry alliances, and specialization of staff. At the same time, we continue to introduce accessible service counters, accessible ATMs, talking ATMs, sign language interpretation, and waive service charges for cross-bank withdrawals for our customers with disabilities. Dedicated to protecting the rights of vulnerable customers and preventing fraud and financial exploitation, we took the initiative to raise fraud awareness and offer user-friendly Standard Form Contracts and appropriate workflow management measures.   Our years of hard work in this area have been affirmed through winning the FSC's “Fair Treatment of Customers Assessment in the Financial Services Sector” award for six consecutive years, as well as the “TCSA Social Inclusion Leadership Award” for three consecutive years. Over the years, we have assimilated the fair treatment principle into our business DNA to construct a more inclusive and friendly financial space. In doing this, we hope that our customers will have a warm and convenient financial experience, hence establishing a sustainable ecosystem that promotes the prosperity of the bank, society, and the environment.   Contact person: Pei-Chen Hsu Tel: 02- 2348-3852

The Dali Branch of the Land Bank of Taiwan was reopened on December 23, 2024, at its new address No. 652 Dongrong Rd., Dali District, Taichung City, to provide our clients with the full range of services. Donations were made Huei-Ming School for Blind Children and Guang Liang Charity Society during the opening ceremony to fulfill our corporate social responsibility.     The Dali Branch of Land Bank has won the trust and support of local clients since it first opened its doors in 2007. The new location will feature modern equipment, accessibility spaces/facilities, and video remote sign language interpreting service to create a friendly and inclusive finance environment. Enhanced over-the-counter and digital finance services will cater to the diverse needs of our clients.     In addition to service quality improvements, the Land Bank is also working actively in the digital finance field to upgrade the “Land Bank” mobile banking app. The integration of personal financial services into a single platform will provide high-quality financial services 24 hours a day that shows every client our professionalism and caring approach.     As a 100% state-owned bank, the Land Bank hosts more than 300 charity events each year including blood donations, environmental protection, and visits to children’s/senior homes. Our staff actively volunteer to provide material assistance to disadvantaged groups. Recognition of Land Bank’s efforts over the years included winning the Trust Award for eldercare and people with disabilities in the “Trust 2.0 Plan Evaluation” from the Financial Supervisory Commission for five consecutive years, and being named as a top performer in the “Assessment of the Implementation of Treating Customers Fairly Principles (“TCF Principles”) by Financial Institutions” by the Financial Supervisory Commission for six years running. Land Bank has received the Sports Activist Award from the Ministry of Education for 16 years in a row making us a leading supporter of the sports and charities.        In the future, the Land Bank will continue to embrace our core philosophy of “giving back to society” through the promotion of inclusive finance, fulfillment of corporate of social responsibility, fostering a friendly and inclusive society, and provide clients with even more outstanding financial services. At the same time, we will partner with all segments of society to build a sustainable future together.   Contact Person: Chiang, Chu-Chia Contact Number: 02- 2348-3320

Dear Customer:   1. If you have already received a new Uniform Identification ("UI") number for foreign nationals and wish to change your UI number with the Bank, you can do so by following the instructions below:   (1) Change at the branch counter in person: Bring your renewed Resident Certificate, Record of ID No. in the Republic of China or Entry & Exit Permit to any of our branches for processing. You can download, print, and complete the "Application for Opening an Account and a Change in the Fundamental Particulars ( applicable to a natural person )" in advance to save time.   (2) Change by mail: Please download, print, and complete the "Application for New Unified Identification (UI) Number (For foreign nationals mailing purposes only)" and "CRS and FATCA Self-Certification Form- Individual", together with a photocopy of the ID card containing the new UI number, and mail to any branch for processing.   2.If you have any questions, please feel free to call our Customer Helpline at (02) 2314-6644 or consult the Land Bank branch nearest you. Click to find the Land Bank branch nearest to you: https://www.landbank.com.tw/En/Location/BranchList/Business-Units 3.For more information about the New UI No., please visit the National Immigration Agency website at: https://www.immigration.gov.tw/5382/5385/7445/238440/243278/243280/ ★To protect your rights and interests, if your account has been authorized to deduct paymentsor collect deposits (e.g. insurance premiums, stock settlement fees, payroll deposits, etc.), you are advised to contact the concerned parties to update your personal information to process such requests. In addition, the individual income tax declaration for 2021 is about to close, please note that the UI No. in your Individual Income Tax Return must be the same as the UI No. you have registered at the bank to facilitate tax payment (return) by bank transfer.

The previous headquarters of the Bank is located at Taipei City's Xiangyang Road. In 2005, the Bank cooperated with National Taiwan Museum, and the museum is in charge of restoring the monuments, and subsequent operation and management of the building. Officially opened as "Land Bank Exhibition Hall" in 2010, the museum's exhibition themes include "History of Land Bank of Taiwan" and "Paleontology Exhibition－Epics of life, the evolution", which is about paleontology and evolution. It is ideal place for learning about the origin of life on earth, and Taiwan's endemic species, and it is popular with both parents and children.   To give the children a fantasy tour of the museum, the Bank cooperated with National Taiwan Museum in organizing a two-day  "Overnight in Jurassic Park" charity event, inviting about 30 children from Ministry of the Interior Northern Region Children’s Home.   On August 16, the day of the event, the children visited the museum, observed the fossils of trilobites, mesozoic dinosaurs and cenozoic mammals at a close distance, dressed as different kinds of animals, and had a fun time with personnel from the headquarters. They were treated to an exciting magic show and stayed the night at the "Land Bank Exhibition Hall" with the dinosaurs. On August 17, the children had a knowledgeable trip through a stroll with the guides in the city of Taipei, where they listened to the history and stories of the city, and visited the only Government -owned camphor factory in Taiwan during the Japanese colonial period. The Bank hopes to give the children a memorable summer vacation through this exciting and interesting activity. Most importantly, it hopes that these children are able to remember the happy moments, and experience the beauty of the world.   The Bank is a wholly state-owned bank under the Ministry of Finance. Besides being dedicated in its core financial business, it also concerns for the less privileged and contributes to the community. Through this interesting educational activity, it hopes to  make the less privileged children feel the warmth of the society, as well as encourage the public to participate in more charitable activities.

The 2019 Spain masters, BWF World Tour Super 300, was held in Barcelona, Spain, from February 19 to February 24. Wang Chi-Lin and Lee Yang of the Badminton Team of Land Bank of Taiwan teamed up for the first time to participate in this international event. They beat the top 5 players of the world and won a gold medal. Wang also won another silver medal in the mixed doubles with Cheng Chi-Ya. These two teams performed splendidly in their debut and yielded successful result.   The Bank has organized the badminton team and tennis team to sort out and train outstanding young people as reserve team players as an integral part of the performance of corporate social responsibility. The Bank also takes care of their daily lives so that they may indulge in training and fine-tune their skill in the game. The prolonged effort of the Bank counted and made the Bank the cradle for the development of badminton players in Taiwan. These players have participated in many international events over the years and have learned much from these games. They hoped they could win again in the “2020 Tokyo Olympics” and hit new record for Taiwan.