Land Bank

In response to the Executive Yuan’s anti-fraud strategy to protect customer assets, Land Bank of Taiwan has implemented multiple approaches, such as KYC (Know Your Customer) counter care, enhanced fraud prevention measures for applying for designated accounts for transferring money, and including unusual transaction patterns as early warning indicators. With these measures in place, the Bank successfully prevented 244 cases of fraud in the past three years, safeguarding nearly NT$200 million for its customers.   With the booming development of AI technology, methods for committing fraud are changing rapidly. To counter new types of fraud, the Executive Yuan passed the “Five Methods for Countering Fraud” and established the “New Generation Counter-Fraud Strategy Action Plan Version 1.5” this year. The counter fraud strategy has been fully upgraded through education and promotion, blocking messages, blocking the flow of money, and detecting and combating fraud. The financial sector takes responsibility for blocking the flow of money in advance to prevent fraud, an important key to safeguarding the assets of the public.   In line with the country's anti-fraud strategy, the Bank actively encourages its tellers to take the initiative and ask customers security questions, strengthen fraud prevention measures for designated account transfers, and incorporate common unusual patterns of transactions into its internal early warning indicators. Furthermore, on par with the FSC and the Bankers Association policies, we have joined forces with the police authority to promote the “Anti-fraud Champaign in 368 Corners of Taiwan by Financial Institutions”. The public was made aware of various types of fraud cases and fraud methods, equipping them with the knowledge to safeguard their own property.   Based on the Bank's statistics, we were able to prevent a total of 244 fraud cases for the past three years, amounting to a cash flow of nearly NT$200 million over the past three years, remarkable results. To continue to expand the effectiveness of fraud prevention while taking into account the purpose of friendly financial services, the Bank also provides a friendly Standard Form Contract and appropriate operating procedures for disadvantaged and older customers. By implementing measures including asking customers security questions as well as monitoring, we are able to protect the disadvantaged from fraud and financial exploitation. In addition, the Bank encourages its tellers to actively ask customers questions through group incentives and commendations. This way, we are able to reduce the chance of customers being scammed while also helping the police eliminate scammers.   As a 100% state-owned bank, we are committed to constructing a friendly, robust and safe financial environment when it comes to financial inclusion. Currently, various branches are being equipped with “barrier-free service counters” and “accessibility of ATMs to handicapped individuals”. We are also in the process of installing “voice-activated ATMs” and providing sign language video interpreters. Meanwhile, we will continue to promote anti-fraud awareness, suspicious account detection, and teller care to provide the warmest and most reliable financial services to customers of different groups.   With many years of dedicated work, we have received several major awards such as the “National Sustainability Award in the Enterprise Category” from the National Council for Sustainable Development of the Executive Yuan last year, as well as the “Outstanding Bank for the Evaluation of Financial Service Industries to Treat Clients Fairly” from the FSC for five consecutive years. In the future, the Bank will adhere to the core values of “abundance, harmony, enthusiasm, and innovation” to implement financial friendliness and the government's counter-fraud policy. To sum up, we are dedicated to building a warm and safe financial environment while playing an active role in a positive environment, society and economy.   Contact person: Chu-Chia Chiang Contact No.: 02-2348-3320

In an effort to elevate the competitiveness of SMEs, the MOF has initiated the “Subsidies for SMEs”, a financing program with a total amount of NT$300 billion, for the period between April 17, 2023 to December 31, 2024. Loans will be offered at preferential rates by state-owned banks such as Land Bank of Taiwan. Up to the end of September this year, the Bank successfully approved loans of over NT$15 billion, injecting capital into micro-enterprises, startups and transformed SMEs.   The MOF's “Subsidies for SMEs” apply to SMEs defined in the “Standards for Identifying Small and Medium-sized Enterprises” or SMEs as regarded by the Small & Medium Enterprise Credit Guarantee Fund of Taiwan, and small-sized businesses set forth in Article 5 of the “Business Registration Act”. The preferential rates are subject to the circumstances of each SME.   As a result of the COVID-19 pandemic, the Russo-Ukrainian War, high inflationary pressure, and interest rate hikes in Europe and the U.S., the global economy has declined in recent years. Orders received by Taiwan's SMEs also decreased due to the downturn in the international economy and subsequent economic impacts, such as the slowdown in global demand and difficulties in destocking, while at the same time faced with the urgency of net-zero transformation and keeping their businesses sustainable. To address this, the MOF's “Subsidies for SMEs” will facilitate the recovery of SMEs in the post-pandemic revitalization stage, further achieving the goals of net-zero transformation and sustainable development.   As a 100% state-owned bank, Land Bank of Taiwan fully cooperates with the government's policy, and the “Subsidies for SMEs” financing program is key to boosting the business of SMEs. Aligning this program with the “MOEA Project Loans for Post-pandemic Revitalization of SMEs” and the “MOEA Project Loans for Low-Carbon and Intelligent Transformation and Development for SMEs and Optimization of Infrastructure for Factories Incorporated Into the Government Management and Specific Factories”, the benefits of these funds will be fully maximized. In doing so, we hope we are able to establish a long-term partnership with SMEs to jointly march towards the goals of the development of industrial innovation and transformation, fulfilling corporate social responsibilities as a whole.   Since assuming office, Chuan-Chuan Hsieh, Chairman of Land Bank of Taiwan, has put together five strategies, namely “business digitalization”, “quality workforce”, “balanced credit”, “diversified profits”, and “corporate social responsibility fulfillment”. In terms of balanced credit, to refrain from the risk of over-concentration of customer groups, as seen in Silicon Valley Bank (SVB), Chairman Hsieh has led the Bank to proactively provide loans to SMEs and the six core strategic industries. Not only was the development dispersed into the credit industries, groups, regions, and branch portfolios, but environmental sustainability targets were rooted in the core of the business. The “Green Building Financing Marketing Program” has been put in place to encourage the construction sector to build more sustainable buildings with green materials and install energy-saving, low-carbon and seismic-resistant facilities, enhancing energy efficiency.   Thanks to the Bank’s long-term ESG strategy, where we have been effectively performing the role of an inclusive finance provider, we have received the “Award of Excellence for Providing Loans to the Six Core Strategic Industries” and “Special Award Banks with Outstanding Performance in Loans for Balanced Regional Development in Central Region” by the FSC this year. Moreover, the Bank has won several awards for sustainability ratings for four consecutive years and won the “Top 25% Best Banks for Principle for the Evaluation of Financial Service Industries to Treat Clients Fairly” for five consecutive years, making us a trusted front-end financial service provider.   This year, the Bank is moving towards its target of a “friendly environment” and becoming a “friendly stakeholder”, striving to build an operational model that boasts common good between the environment, customers, and employees while at the same time strengthening its service quality. In the future, the Bank will continue to dedicate itself to its core value of fulfilling corporate social responsibilities and playing an active role in a positive environment, society and economy.   Contact person: Shih-Chi Lin Contact No.: 02-2348-3339

With urban renewal and reconstruction of unsafe and old buildings projects thriving across Taiwan, Land Bank has already approved more than 340 loan applications for such initiatives, surpassing a total funding of over NT$ 230 billion. This solidifies Land Bank’s status as a benchmark player in the financial industry. To further expand our promotion of urban renewal and reconstruction of unsafe and old buildings, Land Bank participated in the “Urban Renewal Expo 2023” on the 16th and 17th of this month to offer free consultation services, engaging interactive games along with our one-stop financial service experience that covers a comprehensive range of financial products, including loans for seniors and elder care trusts.   Based on the 2022 statistics from the Ministry of the Interior, the average age of residential houses in Taiwan stands at 32 years. Among these, houses aged over 30 years make up 50.99% of the total, indicating that more than half of all residences in Taiwan are classified as old houses. In recent years, the Ministry of the Interior has been actively promoting the “Statute for Expediting Reconstruction of Urban Unsafe and Old Buildings” and established the National Housing and Urban Regeneration Center, which offers comprehensive services including urban renewal, reconstruction of unsafe old buildings, social housing, and property management. Additionally, the Center has also been encouraging the financial industry to venture into the domain of urban renewal and the reconstruction of unsafe old buildings.   In conjunction with the relevant national policies, Lank Bank has taken pro-active steps to actively participate in "Urban Renewal and Reconstruction of Unsafe Old Buildings Expedited Loan” to enhance the quality of housing for our citizens. In addition, we also provide interest rate discounts or reduced processing fees for cases related to green financing in construction and green building mortgages, thus enhancing the overall benefits.   And as such, Land Bank offers interest rate discounts for any urban renewal and old and unsafe building reconstruction projects that qualify under the "Green Building Financing" scheme. As of the end of August 2023, we have approved 34 cases, totaling over NT$ 22 billion in green building financing. This initiative aims to encourage construction companies to incorporate energy-saving, carbon-reduction, and environmental protection concepts, working together to create greener homes for all.   In addition, when individuals apply for home purchase loans, we will offer a fee discount if the building has been certified by the Ministry of the Interior as a Green Building Silver-level or higher, or if it holds a "Candidate Green Building Certificate" within its valid period. This is our way of encouraging consumers to choose environmentally friendly green buildings when buying homes, thus promoting a harmonious relationship with the environment.   As a state-owned specialized bank in the real estate sector, Land Bank has been actively responding to the government's "Net Zero Transformation 12 Key Strategic Action Plan" in recent years. We have utilized green credit solutions such as "Solar Photovoltaic and Energy Storage Equipment Loans," "Post-Pandemic Stimulus Project Loans" and "Low-Carbon Smart Management Loans" in order to guide corporate funds into the sustainable ESG sector, contributing to the development of a net-zero carbon emissions industry chain that will serve to safeguard Taiwan. Furthermore, we have also actively participated in housing redevelopment expos to extend our reach to provide comprehensive one-stop financial services for both businesses and individuals, thereby playing a more pro-active role in promoting positive environmental, social, and economic development.   Contact person: Chen Tzu-Cheng Tel: 02-2348-3341

Land Bank’s outstanding performance for four years in the making! At the “2023 Excellent Bank” awards ceremony held by the domestic financial and economic magazine “Excellent Magazine” on September 11, Land Bank of Taiwan’s Vice President Tsou Ching-Chang represented the bank and received the “Best ESG Sustainability Award” in the non-financial holding category. This achievement also marks Land Bank’s fourth consecutive year of recognition for this prestigious award.   In response to the global ESG (Environmental, Social and Governance) trends, Land Bank is actively following the measures outlined by the FCC, including “Corporate Governance 3.0 – Sustainable Development Road Map” and “Green Finance Action Plans 2.0 and 3.0” by progressively achieving milestones such as the signing of the Equator Principles (EP), participating in international initiatives like the Task Force on Climate-Related Financial Disclosures (TCFD). Not only that, we have also conducted comprehensive greenhouse inventories at all our domestic and international operational locations and successfully obtained the ISO14064-1 greenhouse gas verification statement, all in line with the objectives outlined in “Taiwan’s Pathway to Net-Zero Emissions in 2050,” established by National Development Council.   To further our commitment to green finance, Land Bank has not only set carbon reduction targets for ourselves but also implemented overall control measures for carbon emissions and high-pollution, high-energy-consuming industries within our investment and financing portfolio. Furthermore, Land Bank has also been actively seeking opportunities in the net-zero space, including loans for renewable energy and offshore wind power industries, financing for green construction, and green building mortgages. We have also issued sustainable development bonds for two consecutive years, earmarking the proceeds for green investments and social impact initiatives. This approach effectively directs domestic capital towards sustainable development initiatives.   Since assuming her role as Chairperson, Ms. Hsieh Chuan-Chuan has been dedicated to embedding a strong sustainability focus at the core of our operations. In recent years, Land Bank has seen remarkable success in cultivating ESG strategies, resulting in a series of notable awards and recognitions. These accolades include the National Sustainable Development Award in the Corporate category, presented by the National Council for Sustainable Development under the Executive Yuan, as well as the Bronze Award in the 14th TCSA Sustainability Report Category, the Silver Award in the 15th TCSA Sustainability Report Category, along with the Social Inclusion Leadership Award. Furthermore, we were honored with the Sustainability Development Award in the Banking category in the China Times Financial Services Awards. These achievements reflect the broad acknowledgment of our commitment to ESG principles across diverse sectors.   As a fully state-owned bank, Land Bank has been a steadfast companion to our customers for 77 years, adapting and renewing our business development and ESG strategies over time. In recent years, we have taken proactive steps to establish an operational model focused on the well-being of the environment, customers, and employees, while bolstering the quality of our services. This commitment has led to consecutive honors, including recognition as the "Bank with Excellent Performance in Adhering to the Principle for Financial Service Industries to Treat Clients Fairly" and the "Bank with Outstanding Performance in Property Trust Evaluation for the Elderly and People with Disabilities," both awarded by the Financial Supervisory Commission (FSC) for five consecutive years. In the future, we will continue to uphold our core values and fulfill our corporate social responsibility, actively contributing to the positive development of the environment, society, and the economy.   Contact person: Lin Hui-Fen Tel: 02-2348-3287

Since 2019, the Financial Supervisory Commission (FSC) has been implementing an assessment mechanism for the financial services industry’s fair treatment of customers. This year (2023), evaluations were carried out for 36 banks, and the assessment results were recently announced. For the fifth consecutive year, Land Bank has ranked within the top 25%, placing it among the top 9 outstanding banks. This accomplishment underscores the commitment to the “Customer Rights First” ethos, upheld through collaborative efforts of the board of directors and senior management. With this shared value, the bank’s staff have diligently put fair customer treatment into practice, resulting in remarkable achievements and well-deserved recognition.   Our bank has established a robust organizational structure to promote the concept of fair customer treatment. With the board of directors as the highest supervisory authority, we established the “Customer Care Committee” in 2019, consisting of senior management members who convene cross-departmental meetings. These discussions deeply analyze the causes of customer complaints, formulate improvement measures, and contemplate ways to enhance fair customer treatment. The results are regularly presented to the board of directors, who diligently oversee and provide directives. This concerted effort motivates business units to strive for progress in the areas of “Friendly Service” and “Integrity in Operations,” which were newly highlighted in the 2023 evaluation by the FSC.   To enhance financial accessibility, we have established both software and hardware facilities and implemented comprehensive education and training programs. These initiatives consider diverse customer needs to create a friendly financial environment. Our efforts include setting up barrier-free counters, offering video sign language translation services, and providing multiple online platforms for various services. Our securities and financial information website, personal online banking portal, and online ATMs all hold the “Accessibility AA Level” certification. Additionally, our corporate website is equipped with “Read Assistance” and “Voice” functionalities. Our mobile banking app has been approved by the visually impaired association and offers services like smart customer support and dedicated customer service assistance for elderly customers (through direct call transfer). Through these various platforms and communication methods, we break barriers and ensure equal access to financial products and services for all customers. Furthermore, to bridge the gap in financial literacy, our sales teams engage in outreach activities in schools and rural areas to disseminate financial knowledge, safeguarding against financial exploitation and fraud. Among our 150 banking locations, we provide financial services in remote and island areas. Recently, we also collaborated with the Ministry of Finance on the “Cash for Everyone (All Citizens)” policy, assisting with cash distribution in rural areas. These efforts broaden our scope to effectively implement fair customer treatment.   In the pursuit of an integrity-driven culture, policies are formulated under the supervision of the board of directors, with an annual report on their implementation presented to the board by the dedicated unit responsible for political ethics, which enables oversight and review. Furthermore, the legal compliance unit has established a mechanism for assessing the risk of unethical behavior, conducting regular evaluations of such risks to examine the effectiveness of measures against conflicts of interest and unethical behavior. This unit proposes risk mitigation plans for enhancing specific operational aspects. Additionally, the audit unit includes preventing unethical behavior as a key audit focus. It incorporates it into the audit plan, thus completing the three-tiered internal control system for ethical operations. Moreover, our bank has instituted a whistle-blowing system parallel to our political ethics and legal compliance units. This system provides diverse channels and whistleblower protection measures to handle reported cases, thus fostering a transparent and ethical corporate environment.   To realize the concept of fair customer treatment, we must continually understand customer needs, reflect on shortcomings, and strategically plan for growth. In the future, we will persist in protecting the rights of all customer groups, enhancing financial inclusivity, and promoting an ethos of integrity in our corporate culture. This ongoing commitment aims to earn customer trust, pursue sustainable development, and evolve into a high-quality, customer-friendly financial institution.   Contact Person: Hsi-Chih Li Contact Number: 02-2348-3295

In line with its role in advancing green finance for public-sector banks, Land Bank of Taiwan launched the “Green Deposit Initiative” in March of this year. Notably, six corporations, including MPI Corporation, Shinkong Insurance, AUO, SILITECH, Kedge Construction, and Raydium have shown strong interest in the initiative. As of the end of July, a successful sum of NT$3.2 billion has been raised. All of the raised funds will be directed towards investments in green and socially beneficial projects.   In response to the Financial Supervisory Commission’s “Corporate Governance 3.0 - Sustainable Development Blueprint” and “Green Finance Action Plan 3.0,” Land Bank has formulated a sustainable finance plan. This plan focuses on “Sustainable Credit,” “Sustainable Investment,” and “Sustainable Products,” concurrently encouraging the nation’s industries to undertake low-carbon transformations, enhancing industry resilience, and disclosing product information for customer identification and trust.   In recent years, Land Bank has not only endorsed the Equator Principles, promoted ESG syndicated loans, and provided sustainable supply chain financial services under the scope of “Sustainable Credit,” but it has also issued green bonds and actively invested in corporate green transformations in the “Sustainable Investment” domain. The introduction of this year’s “Green Deposit Initiative” falls within the realm of “Sustainable Products.” The bank guides customer deposits toward ESG areas, enabling customers to disclose their deposit information in corporate sustainability reports and annual reports. This showcases their support for environmentally, socially, financially, and corporately sustainable operations.   In accordance with the principles of green and social bonds, and sustainable development bond guidelines, Land Bank channels all raised funds into green and socially beneficial investments. Green investments encompass renewable energy deployment and financing for green construction. Socially beneficial investments include balanced urban-rural development, support for vulnerable groups, and establishment of educational facilities and medical institutions. Moreover, to ensure the proper use of funds for the “Green Deposit Initiative,” Land Bank has entrusted KPMG Taiwan to act as a third-party assurance provider who will conduct annual audits of cash flows, authenticate the information, and provide an assurance report.   As a wholly state-owned bank, in recent years, Land Bank has not only introduced solar photovoltaic equipment loans but also collaborated with the government to offer preferential loans for post-pandemic recovery and low-carbon intelligent governance projects. In 2021 and 2022, it led the industry by issuing green bonds, contributing to the benefits of green finance and concurrently spurring investment in green energy development.   Under the leadership of Chairwoman Chuan-Chuan Hsieh, Land Bank remains committed to creating a mutually beneficial operational model with customers and employees. It plays an active role in fostering positive development within the environment, society, and economy. By ensuring proper fund utilization in green and sustainable projects, the bank aims to become a driving force for promoting green economic development.   Contact Person: Ku-Chien Lin Contact Number: 02-2348-3701

On the 11th, the Financial Supervisory Commission R.O.C (FSC) held the 55th Business Liaison Meeting and Commendation Ceremony for General Managers of Domestic Banks, during which the bank was honored with the Excellent Award for Loans to Six Core Strategic Industries and the Special Award for Balanced Regional Development in SME Loans. The awards were received by the bank's President, He Ying-Ming, on behalf of the institution.   The FSC regularly invites the Bankers' Association and general managers of domestic banks to hold business liaison meetings. During this meeting, banks that demonstrated outstanding performance in providing loans to the six core strategic industries (including information and digital, cybersecurity, precision healthcare, green energy and renewable energy, national defense and strategic industries, and strategic stockpile industries), as well as SME lending, were recognized. The bank successfully secured the Excellent Award for Loans to Six Core Strategic Industries and the Special Award for Balanced Regional Development in SME Loans.   In the past, the bank's focus was on traditional construction financing. However, due to rapid changes in the economic, geopolitical, and financial environment in recent years, Chuan-Chuan Hsieh, Chairperson of the Board has proposed five coping strategies since taking office: Digitization of Business, Optimization of Human Resources, Balanced Credit Extension, Diversification of Profit, and Corporate Social Responsibility Implementation. In terms of the balanced credit extension strategy, to avoid risks arising from over-concentration of business clients like the case of Silicon Valley Bank, Chairperson Hsieh has led the bank to shift from its traditional approach towards comprehensive diversification in credit industries, groups, regions, and branch product portfolio.   With the successful implementation of balanced credit extension and ESG strategies in recent years, the bank was honored with several awards from the FSC in 2022, including the Outstanding Bank for SME Lending, Outstanding Bank for Loans to Key New Industries, Special Award for Green Energy Technology Industry, Special Award for Biotechnology and Pharmaceutical Industry, and Special Award for New Agriculture Industry.   Moreover, the bank has received recognition from various government bodies, including the National Development Council of the Executive Yuan, the Ministry of Economic Affairs, and the Central Bank in recent years. The bank has been awarded the National Sustainable Development Awards, Outstanding Financial Institution for SME Credit Guarantee Financing, Excellence in Assisting Young Entrepreneurs in Obtaining Initial Operational Capital and Outstanding Financial Institution for Central Bank's SME Project Loans. These achievements demonstrate the bank's effective commitment to green finance, supporting Taiwan's emerging low-carbon industries and SMEs with access to financial resources.   In addition to organizing sustainable performance-linked syndicated loans and issuing sustainable development bonds, the bank has focused on green energy industry opportunities, such as solar photovoltaic, offshore wind power, and renewable energy. The bank has also encouraged the construction industry to adopt green building practices, use eco-friendly building materials, implement energy-efficient and seismic-resistant facilities, and improve building energy efficiency through the Green Building Financing Program. Furthermore, in terms of corporate social responsibility, the bank received the Outstanding Bank for Treating Customers Fairly in the Financial Service Industry from the FSC last year. This year, the bank is taking Environmental Friendliness and Stakeholder Friendliness in new directions, actively working towards a mutually beneficial operational model with its customers and employees.   Contact person: Shih-Chi Lin Contact number: 02-2348-3339

The “Left-handed Cannon” Lin Chun-Yi of Land Bank showcased immense resilience in the Badminton World Federation (BWF) Super 500 Series - Malaysia Masters. In a thrilling 120-minute battle in the quarterfinals, he overcame 9 match points to stage a remarkable comeback victory against Japan’s top-ranked singles player (world ranking #3), securing a spot in the semifinals. This achievement also sets a new record for the longest match in the history of Malaysia Masters. However, Lin couldn’t prevail against a player from Mainland China in the semifinals, ultimately clinching the bronze medal. It marks his first bronze medal in the Super 500 Series.   Standing at a height of 182 centimeters and renowned for his skillful cross-court smashes, Lin, who wields his racket with his left hand, is hailed as the "Left-Handed Cannon.” Since his professional debut in 2017, Lin has claimed the championship title at the Australian Badminton Open (in Sydney). In 2019, he secured the men’s singles title at the prestigious U.S. Open Super 300. In 2022, he amassed five championship titles and two runner-up positions. In February of this year, he emerged victorious at the Thailand Masters (Super 300). Currently ranked 24th in the world, his ranking is poised to reach new heights this week, solidifying his status as the most exceptional young player in the domestic badminton scene.   The badminton team of the bank has displayed impressive performances in recent years, with each player achieving remarkable personal records. In 2021, Wang Chi-Lin and Lee Yang (the Lin-Yang pair) made history by winning Taiwan’s first-ever badminton gold medal at the Tokyo Olympics. Lin claimed the men’s singles championship at the Thailand Masters in February of this year, while Liao Jhuo-Fu secured a bronze medal in the singles event at the Ruichang China Masters in March. Chang Ko-Chi and Po Li-Wei achieved a runner-up position at the Poland Open. The twins, Lee Fang-Jen and Lee Fang-Chih, emerged as runners-up at the Spain Masters in April. Lee Chih-Chen and Hsu Yin-Hui secured the women’s doubles championship at the Dutch Open, and the Lin-Yang pair won a bronze medal in men’s doubles at the Badminton Asia Championships. In team competitions, the institution’s badminton team claimed the men’s team championship at the National Badminton Team Championships for the sixth time in 2022.   The institution allocates millions of dollars each year to subsidize the badminton team’s budget, aiming to cultivate more outstanding athletes for the nation. Additionally, Land Bank is dedicated to serving as a solid support system for athletes by providing comprehensive career systems after their retirement. This enables players to focus on training and competitions, thereby enhancing the sports industry environment in Taiwan.   In addition to nurturing local sporting talents, the institution actively implements ESG initiatives and participates in social projects. Land Bank organizes regular badminton summer camps and engages in charitable education programs, assisting students and vulnerable communities in gaining greater access to sports education and opportunities. Through years of dedicated effort, the institution has been honored for 14 consecutive years with the Ministry of Education’s prestigious awards in sports promotion. These include the “Sponsorship Award Gold Class,” “Long Term Sponsorship Award” and “Gold Promotion Award.” These accolades exemplify Land bank's commitment to ESG (Environmental, Social, and Governance) and the bank's substantial achievements in these areas.   Contact person: Huang Po-Wei Contact number:02-2217-3271 #121

Dear Customer:   1. If you have already received a new Uniform Identification ("UI") number for foreign nationals and wish to change your UI number with the Bank, you can do so by following the instructions below:   (1) Change at the branch counter in person: Bring your renewed Resident Certificate, Record of ID No. in the Republic of China or Entry & Exit Permit to any of our branches for processing. You can download, print, and complete the "Application for Opening an Account and a Change in the Fundamental Particulars ( applicable to a natural person )" in advance to save time.   (2) Change by mail: Please download, print, and complete the "Application for New Unified Identification (UI) Number (For foreign nationals mailing purposes only)" and "CRS and FATCA Self-Certification Form- Individual", together with a photocopy of the ID card containing the new UI number, and mail to any branch for processing.   2.If you have any questions, please feel free to call our Customer Helpline at (02) 2314-6644 or consult the Land Bank branch nearest you. Click to find the Land Bank branch nearest to you: https://www.landbank.com.tw/En/Location/BranchList/Business-Units 3.For more information about the New UI No., please visit the National Immigration Agency website at: https://www.immigration.gov.tw/5382/5385/7445/238440/243278/243280/ ★To protect your rights and interests, if your account has been authorized to deduct paymentsor collect deposits (e.g. insurance premiums, stock settlement fees, payroll deposits, etc.), you are advised to contact the concerned parties to update your personal information to process such requests. In addition, the individual income tax declaration for 2021 is about to close, please note that the UI No. in your Individual Income Tax Return must be the same as the UI No. you have registered at the bank to facilitate tax payment (return) by bank transfer.