Land Bank

"The Flash" Su Li-yang from the Land Bank of Taiwan’s badminton team has successfully clinched bronze during the 2024 Thailand Masters of the BWF World Tour Super 300, defeating players ranked 11th, 21st, and 38th from Japan, Mainland China, and Hong Kong. Although eventually falling to the 12th-ranked star player from Singapore and securing the bronze medal, Su Li-yang's world ranking is expected to rise once again in subsequent competitions.   At the age of 22 and standing at 183 centimeters in height, Su Li-yang emerged as a rising star at the age of 15, making his mark by entering the Sydney International Series. Yang’s playing style is characterized by energy and rapid mobility, earning him the nickname "The Flash". With advancements in both physical prowess and skill, Su Li-yang has achieved notable success, clinching second place in two major events: the Taipei Open and the Indonesia Masters in 2023. Additionally, he has made several appearances in the semifinals of international challenge matches and proudly represented Taiwan as a member of the Taiwan delegation during the "2022 Asian Games in Hangzhou," China.   Currently holding the 33rd position in the world rankings, Su Li-yang occupies the 30th spot in the Olympic qualification rankings. Following his bronze medal victory at the 2024 Thailand Masters, he is well poised to ascend even higher in the rankings, thereby accumulating crucial points for Olympic qualification.   In line with the national vision of "Healthy Citizens, Excellent Athletics, and Vibrant Taiwan," the Land Bank of Taiwan (Land Bank) has established its badminton and women's tennis teams since the 1970s, aiming to bolster the badminton and tennis industries in Taiwan and create a comprehensive player development system. This initiative ensures that athletes can compete for the nation without any concerns. In recent years, the Land Bank has cultivated exceptional talents such as Wang Chi-lin of "Lin-Yang Pair," "Little Cannon" Liang En-shuo, "Left-Handed Heavy Cannon" Lin Chun-yi, "Lee Brothers" Lee Fang-jen and Lee Fang-chih, as well as "The Flash" Su Li-yang, making significant contributions to the advancement of sports in Taiwan.   Moreover, the Land Bank is deeply committed to corporate social responsibility, regularly organizing badminton summer camps and charitable coaching activities, where our national badminton players impart their professional expertise and sportsmanship to the next generation. Through these initiatives, the Land Bank aims to encourage young players and underprivileged groups to showcase their talents and potential.   In addition to nurturing the sports industry and fulfilling its social responsibilities, the Land Bank leverages its prominent role in green finance to collaborate with businesses and governments in creating a low-carbon and energy-efficient vision. This encompasses initiatives such as promoting "Low-carbon Transformation and Smart Upgrade Loans," "Renewable Energy Equipment Loans - Green Energy and Green Benefits Marketing Programs," and "Green Financing for Buildings." Through these endeavors, our goal is to establish an “three good” ecological chain wherein environmental sustainability, industrial development, and financial roles coexist and prosper harmoniously.   Additionally, the Land Bank's JCB credit cardholders enjoy various benefits, including discounted rates at five-star hotels, complimentary dining for one person when two dine together on weekdays at five-star restaurants, and discounts on online platforms. What's more, cardholders are entitled to airport transfers and VIP lounge access upon meeting certain spending criteria. In response to the growing trend of mobile payments, we've launched international QR code shopping services in Japan and Korea, providing up to 15% cashback on purchases at participating stores. These initiatives align with our commitment to inclusive finance and cater to the evolving needs of consumers. Contact: Li Chun-chang Tel: 02-2217-3271 #121

On the December 22nd, the Financial Supervisory Commission (FSC) hosted the "Domestic Bank Presidents’ Business Liaison Meeting" and commendation ceremony, recognizing banks that ranked in the top 25% for their standout performance in adhering to the principle of fair customer treatment in the financial services industry for 2023. The Land Bank of Taiwan (Land Bank) has been recognized for five consecutive years, showcasing its consistent exemplary performance.   Under the joint supervision of the Board of Directors and the senior management team, the Land Bank upholds the core value of "prioritizing customer rights," promoting the concept of fair customer treatment. In 2019, the Land Bank established its "Customer Care Committee", and the senior management team subsequently convened cross-departmental meetings to thoroughly review the causes of customer complaints, formulate improvement measures, and contemplate enhancements to fair customer treatment. Routine updates on the impact of these initiatives are presented to the Board of Directors, fulfilling their supervisory role by offering guidance and directives. This motivates various departments to actively strive for improvements, particularly in the scope of "friendly service" and "business integrity," as emphasized in the customer rights evaluation for 2023.   To enhance the accessibility of financial products and services, Land Bank has invested in both services and hardware infrastructure while refining educational training programs. Recognizing the diverse needs of its clientele, the bank is dedicated to creating a customer-friendly financial environment. Through the implementation of various platforms and communication channels, barriers are overcome to achieve customer equality.   To bridge the gap in financial knowledge and prevent financial exploitation and fraud, the Land Bank’s business development team goes above and beyond conventional banking boundaries, conducting outreach activities in schools and rural areas to raise awareness of financial exploitation and fraud. Moreover, a few of the Land Bank’s 150 service points are situated in rural regions and offshore islands, where we offer accessible and friendly financial services. Recently, the Land Bank collaborated with the Ministry of Finance's Universal Shared Cash for All (全民共享普發現金) policy, assisting in the distribution of cash in rural areas. This underscores our broader commitment to implementing fair customer treatment initiatives.   In the future, the Land Bank will continue to uphold the rights of customers from diverse backgrounds, enhance financial inclusivity, and cultivate a corporate culture grounded in integrity. The Land Bank is dedicated to earning customer trust, pursuing sustainable development, and striving towards becoming a high-quality and customer-friendly financial institution.   Contact person: Hsi-Chih Li Tel.: 02-2348-3295

Land Bank Mazu Affinity Card cardholder benefits are now better than ever! In line with the Land Bank’s commitment to customers, on January 9, 2024, the Land Bank collaborated with Baishatun Gong Tian Temple to complete the fifth "Land Bank Baishatun Gongtian Temple Precious Card" fire-crossing ritual. Regarding cardholder perks and benefits, Mazu Precious Card cardholders will enjoy a 1% cash rebate for card transactions until the end of June 2024. New cardholders will also receive an additional NT$300 credit for reaching the specified spending amount.   According to the Land Bank, its "Mazu Precious Card" serves three purposes: "Ensuring Safety and Wellbeing, Engaging in Public Charity and Welfare, and Enjoying Rewards." The cardholders are primarily followers of the Mazu faith. Over the years, the card has maintained low cancellation and high usage rates, establishing itself as a longstanding favorite among affinity cards offered by various banks.   The Land Bank's Mazu Precious Card features the sacred image of Mazu on its face, and each credit card undergoes a fire-crossing ritual at Baishatun Gong Tian Temple. This allows cardholders to carry it with them for "Ensuring Safety and Wellbeing" and seeking blessings for safe travels. Furthermore, for every general spending transaction, the Land Bank allocates a 0.25% cashback to Baishatun Gong Tian Temple, enabling cardholders to contribute to charity while using their cards.   In contrast to recent announcements by major issuing banks on reduced cashback incentives for 2024, the Bank's Mazu Precious Card continues to offer an unchanged 1% cashback for general spending until the conclusion of June 2024. This applies to domestic and international expenditures, without any limitations on the transaction amount, and the cashback terms remain unaffected. Furthermore, new cardholders who accumulate over NT$3,000 in general spending from the approval of the card until the end of the subsequent month can avail themselves of a first-time spending reward (no registration needed) of NT$300 in card credit. This promotional offer is restricted to one reward per account. The Land Bank’s Mazu Precious Card is integrated with the resources of JCB, offering exclusive privileges for cardholders who reach a specified spending threshold. These privileges include airport shuttle services, five-star dining experiences, discounts on online shopping platforms, and access to JCB-affiliated airport VIP lounges.   To offer convenient services to customers, the Land Bank utilizes a single one-stop platform for personal finance services, allowing online browsing of financial products, simulations, online applications for loans and credit cards, and credit limit adjustments. This functionality enables customers to apply for popular credit cards such as the Mazu Precious Card, "JCB iPASS Precious Card," and "iCash 2.0 Co-branded Titanium Card," as well as set up billing services, all from the comfort of their homes.   In recent years, the Land Bank has been dedicated to achieving "business digitalization" to enhance online services, minimize paper consumption, and realize ESG sustainability and low-carbon goals. Moreover, the bank has established strategic partnerships with collaborators to offer customers enhanced incentives and services, showcasing a dedication to crafting an operational model that brings advantages to both customers and employees.   Contact person: Pao-Ling Liu Tel.: 02-2348-3519

Looking to make your money go further? Land Bank launched the “Get 15% cash back on public transportation with JCB iPASS” promotion, running from December 1, 2023 to May 31, 2024. Cardholders can enjoy 15% cash back when three conditions are met: Use JCB iPASS credit card, spend over NT$100 per month, and use e-statements. The maximum cash back per month per card is NT$100, making you money while you travel.   In a bid to encourage cardholders to do more for the environment, the Bank has been vigorously promoting green consumption. Cardholders can enjoy 15% cash back when three conditions are met: 1. Use of a JCB card issued by the bank (Eternity, Precious, Penghu iPASS Precious, Baishatun Gongtian Temple Precious, IRCAD Precious, Grand Hotel Precious) to travel on public transportation, including MRT, light rail, train, bus, ferry or public bicycle, excluding HSR, regular tickets, or mobile payment; 2. Spend more than NT$100 per month on public transportation using the same credit card; 3. Apply for e-statements.   The maximum cash back per month per card for this promotion is NT$100. Cash back will be debited to the credit card account of the cardholder at the end of the month after two months of spending. The total amount the Bank has set aside for this promotion is NT$1 million and once this has been used up, the promotion will end earlier. This will be announced on the Bank's website.   Since taking office, Hsieh Chuan-Chuan has made “business digitization” as one of her strategic goals. Hsieh has been tirelessly strengthening digital financial services and built a single service platform for personal finance in 2020. The platform integrates services such as personal finance product browsing, calculations, online loan applications, and credit card and limit changes, significantly reducing time and cost for customers and meeting ESG objectives.   As a 100% state-owned bank, the Land Bank has long been investing in digital financial innovation and sustainable development with the concepts of “abundance, harmony, passion, and innovation”. We strive to create a business model that bodes well for the customer and employee with the aim of constructing an ecosystem that coexists and prospers with environmental ecology, industrial development, and the financial sector.   Contact person: Liu Pao-Ling Tel.: 02-2348-3519

Land Bank's dedicated efforts in promoting TWQR (Taiwan Pay Common QR Code Payment Specification) has received wide recognition from the public. At the “2023 Conference on Financial Information Systems” held on the 7th, the Bank was honored with the “Interbank Service Innovation Award” and “Special Contribution Award” in the E-payment Flow Business Category by Financial Information Co., Ltd. (FISC).   Land Bank has been promoting Taiwan Pay at its 150 branches and headquarters with the FISC for some time. Taiwan Pay can be used to pay for daily consumption, transportation, and utility bills. This year, the promotion of TWQR kick started by effectively integrating various QR Code payments in the market. Furthermore, in response to the post release duty payment measure initiated by the Ministry of Finance the Bank has been actively promoting “E-Import Duty Guarantee” in order to abolish paper guarantees. This will help customs carry out investigations and provide convenient services to the public with smart technology, and institutionalize security and transparency. For our long-term efforts, we were honored with the “2023 Interbank Service Innovation Award” by the FISC.   In addition, on par with the government’s universal cash payment policy in April this year, we also launched the “Withdraw $6,000 for a chance to win 60,000 points (equivalent to NT$6000)” and “deposit NT$6,000 to enjoy a high interest rate” promotions to boost the benefits of the policy. This has won the Bank the “2023 Special Contribution Award” from the FISC.   Since taking office, Hsieh Chuan-Chuan has made “business digitization” one of her strategic goals. Under her leadership, the Bank has initiated business digitization focusing on six major areas: digital financial services, digital payment, AI application, big data analysis, cross-industry alliance and collaboration, and digital talent to build the Bank's digitized financial services.   As a 100% state-owned bank, not only have we long been cultivating digital financial innovation and development, we are also dedicated to fulfilling the customer's needs for digitization and convenience. In the future, we will continue to work hard to create a business model that bodes well with the customer and employee with the aim of constructing an ecosystem that coexists and prospers with environmental ecology, industrial development, and the financial sector.   Contact person: Cheng Wen-Pin Tel.: 02-2348-3852

The Bank’s proactive approach towards ESG has been widely recognized, and is now aligned with climate-related disclosure, while fulfilling gender equality and corporate social responsibilities. On the 15th, Mr. Lin Kun-Ti, vice president of the Bank, attended the “26th Taiwan Corporate Sustainability Awards 2023” on behalf of the Bank which received three awards: ESG Category “Finance and Insurance - Gold Level in Category 1” and Sustainability Performance Category “Gender Equality Leadership Award” and “Social Inclusion Leadership Award”. In recent years, we have been delivering remarkable results and continued to set record high earnings before tax. At the same time, we spare no effort when it comes to ESG. Committed to doing more on ESG, we have formed an ESG Committee, as well as the Sustainable Finance Task Force, Customer Benefits Task Force, Employee Care Task Force, Corporate Governance Task Force, Environmental Sustainability Task Force, and Social Engagement Task Force under the ESG Committee from April 2021. The ESG Committee and the Task Forces work together to make ESG plans and disclose the Bank’s ESG performance. In addition to preparing the ESG Report in line with the latest GRI Standards, TCFD framework, SDGs, and SASB Standards, the Bank compiled its first English ESG report this year. As well as this, the Bank set up a dedicated sustainable development section on its website and its efforts have been recognized by winning the Taiwan Corporate Sustainability Award for three consecutive years. With respect to social inclusion, we promote financial inclusion and offer various policy loans in line with government policies. We fulfill our corporate social responsibility by contributing to urban renewal, revitalization and utilization of monuments, and support for cultural development. Additionally, with our long dedication to promoting badminton and tennis events, not only have we successfully nurtured Lee Yang & Wang Chi-Lin, the 2020 Tokyo Olympics champion duo, but we continue to develop outstanding future talent, who have already proven themselves with outstanding results at the FISU World University Games, Asian Games, and more. Not only that, we also pay keen attention to gender equality. As of the end of 2022, the Bank had a ratio of female and male employees of 54:46, with female managers accounting for 52% of all managers; the gender ratio of the Board members and managers is comparable. This shows that the Bank has implemented gender equality in the workplace and all employees are entitled to a fair and comprehensive remuneration system and transparent promotion channels, which do not differ due to gender. Since taking office, Hsieh Chuan-Chuan has been actively incorporating sustainability into the Bank’s DNA. With Hsieh’s long-term dedication, the Bank has been honored with the “Excellence Award for Loans to Six Core Strategic Industries”, “Special Award for Balanced Regional Development in SME Loans”, and the Trust 2.0 Program for Well-being Trust Award” (FSC). The Bank is ranked in the top 25% of the banking industry for assessment of the Implementation of Treating Customers Fairly Principles for the past five consecutive years and has won the Sports Promoter Award of the MOE for the past consecutive 14 years. The honors we have received have demonstrated our performance in pursuit of sustainability. The Land Bank of Taiwan is a 100% state-owned bank. In the future, the Bank will continue to do its utmost to fulfill its corporate social responsibility in conjunction with national policies by adhering to the concept of “what is taken from society will be given back to society”. At the same time, the Bank will commit itself to build an inclusive society.   Contact person: Li Hsi-Chih Tel.: 02-2348-3295

Land Bank’s badminton team once again showed their incredible strength at the BWF World Tour Super 300. Wang Chi-Lin and Lee Yang, won the silver medal in the men’s doubles, while the pairing of Lee Fang-Jen and Lee Fang-Chih bagged the bronze in the same event. Hsu Yin-Hui paired with Lin Jhih-Yun to win the bronze medal in women’s doubles. This was a great achievement for the team with a total haul of 1 silver and 2 bronze medals.   In the men’s doubles quarter finals, the “Golden Duo” of Wang and Lee faced the twins Lee Fang-Jen and Lee Fang-Chih in a civil-war-like battle between the Land Bank players. In the first match, both pairings fought hard to force a stalemate but Wang and Lee managed to go on the offensive, opening an advantage and paving their way to securing the men’s doubles title, with Lee Fang-Jen and Lee Fang-Chih taking the bronze medal.   In the final, Wang and Lee faced Lee Jhe-Huei and Yang Po-Hsuan in an all-Taiwan affair. In a fast-paced battle of attack and defence, the “Golden Duo” could not quite match their opponents in the first or second sets and had to settle for a well-deserved silver medal. Finishing runners-up in the last two Masters tournaments, the pair have accumulated points that will go a long way to seeing them compete at the Olympics next year.   In the women’s doubles, Land Bank’s pairing of Hsu Yin-Hui and Lin Jhih-Yun (World No. 80) faced Japan (World No. 32) in the semifinals. Although Hsu and Lin took the first game, they lost in the second and in the final set the Japanese pair-ing opened up the score with several key attacks. With three match points saved, Hsu and Lin could not turn the game around, ending up with the bronze medal. Hsu and Lin only started playing together in August but won bronze at the 2023 Kaohsiung Masters in October. Although disappointed to lose in the semifinals, the pair should be very proud of themselves as they played extremely well and posed a great threat to the Japanese. We look forward to seeing more from these two in the future.   At the tournament, six of the eleven Taiwanese teams to reach the quarterfinals were from Land Bank. Besides the “Golden Duo”, Lee Fang-Jen and Lee Fang-Chih, and Hsu Yin-Hui and Lin Jhih-Yun who won medals, Land Bank’s badminton players, such Liao Jhuo-Fu and Lin Chun-Yi, playing in the men’s singles, and Chang Ke-Chi and Po Li-Wei, playing in men’s doubles, all performed outstandingly. In this week’s tournament, the Land Bank badminton team will travel to Japan and Malaysia in their quest to accumulate more Olympic qualifying points.   In recent weeks, the Bank’s badminton team has continued to deliver re-markable results, including Chen Sheng-Fa and Chen Cheng-Kuan’s victory in the men’s doubles at the Malaysia Super 100 in November and Bendigo International Badminton Championships in October; Chen Sheng-Fa and Lin Jhih-Yun winning the mixed doubles at the Sydney International and Bendigo International in October; Ting Yen-Cheng winning the men’s singles at the Sydney International in October; Su Li-Yang winning the bronze medal at the Indonesia Masters in October; powerful left-hander Lin Chun-Yi winning the Gold Medal at the Kaohsiung Masters Super 100; and the “Golden Duo” taking the silver medal at last week’s German Open. The Bank’s badminton players have been regular winners at major international tournaments in recent years.   Currently, among the Bank’s badminton players, two players for men’s singles, three teams for men’s doubles, and one team each for women’s doubles and mixed doubles are ranked among the top 50 players in the world. The Bank continues to invest more resources into the training of the teams so that each player, while making the country proud, is able to establish their own sports career.   The Land Bank of Taiwan is a 100% state-owned bank. It not only follows national policy to establish badminton and tennis teams in the support of sporting endeavor, it also plays its role as a public bank in the promotion of policy-oriented loans. Recently, the Bank has made a proactive approach to promote the financing scheme of “SME Revitalization” by offering preferential loan packages to SMEs. As of Q3, the Bank has successfully approved loans of more than NT$15 billion to help inject capital into micro-enterprises, startups, and SMEs in the process of restructuring and upgrading.   Furthermore, to continue to keep on top of the market, the Bank actively launches promotions as a thank you to loyal customers - 20% rebate when spending with the Bank’s JCB Card during the Double 11 Shopping Festival, NT$200 off when spending NT$1000 at Gourmet Foods, and free gifts when spending specified amounts at selected department stores.   Contact person: Li Chun-Chang Tel: 02-2217-3271 #121

In response to the Executive Yuan’s anti-fraud strategy to protect customer assets, Land Bank of Taiwan has implemented multiple approaches, such as KYC (Know Your Customer) counter care, enhanced fraud prevention measures for applying for designated accounts for transferring money, and including unusual transaction patterns as early warning indicators. With these measures in place, the Bank successfully prevented 244 cases of fraud in the past three years, safeguarding nearly NT$200 million for its customers.   With the booming development of AI technology, methods for committing fraud are changing rapidly. To counter new types of fraud, the Executive Yuan passed the “Five Methods for Countering Fraud” and established the “New Generation Counter-Fraud Strategy Action Plan Version 1.5” this year. The counter fraud strategy has been fully upgraded through education and promotion, blocking messages, blocking the flow of money, and detecting and combating fraud. The financial sector takes responsibility for blocking the flow of money in advance to prevent fraud, an important key to safeguarding the assets of the public.   In line with the country's anti-fraud strategy, the Bank actively encourages its tellers to take the initiative and ask customers security questions, strengthen fraud prevention measures for designated account transfers, and incorporate common unusual patterns of transactions into its internal early warning indicators. Furthermore, on par with the FSC and the Bankers Association policies, we have joined forces with the police authority to promote the “Anti-fraud Champaign in 368 Corners of Taiwan by Financial Institutions”. The public was made aware of various types of fraud cases and fraud methods, equipping them with the knowledge to safeguard their own property.   Based on the Bank's statistics, we were able to prevent a total of 244 fraud cases for the past three years, amounting to a cash flow of nearly NT$200 million over the past three years, remarkable results. To continue to expand the effectiveness of fraud prevention while taking into account the purpose of friendly financial services, the Bank also provides a friendly Standard Form Contract and appropriate operating procedures for disadvantaged and older customers. By implementing measures including asking customers security questions as well as monitoring, we are able to protect the disadvantaged from fraud and financial exploitation. In addition, the Bank encourages its tellers to actively ask customers questions through group incentives and commendations. This way, we are able to reduce the chance of customers being scammed while also helping the police eliminate scammers.   As a 100% state-owned bank, we are committed to constructing a friendly, robust and safe financial environment when it comes to financial inclusion. Currently, various branches are being equipped with “barrier-free service counters” and “accessibility of ATMs to handicapped individuals”. We are also in the process of installing “voice-activated ATMs” and providing sign language video interpreters. Meanwhile, we will continue to promote anti-fraud awareness, suspicious account detection, and teller care to provide the warmest and most reliable financial services to customers of different groups.   With many years of dedicated work, we have received several major awards such as the “National Sustainability Award in the Enterprise Category” from the National Council for Sustainable Development of the Executive Yuan last year, as well as the “Outstanding Bank for the Evaluation of Financial Service Industries to Treat Clients Fairly” from the FSC for five consecutive years. In the future, the Bank will adhere to the core values of “abundance, harmony, enthusiasm, and innovation” to implement financial friendliness and the government's counter-fraud policy. To sum up, we are dedicated to building a warm and safe financial environment while playing an active role in a positive environment, society and economy.   Contact person: Chu-Chia Chiang Contact No.: 02-2348-3320

In an effort to elevate the competitiveness of SMEs, the MOF has initiated the “Subsidies for SMEs”, a financing program with a total amount of NT$300 billion, for the period between April 17, 2023 to December 31, 2024. Loans will be offered at preferential rates by state-owned banks such as Land Bank of Taiwan. Up to the end of September this year, the Bank successfully approved loans of over NT$15 billion, injecting capital into micro-enterprises, startups and transformed SMEs.   The MOF's “Subsidies for SMEs” apply to SMEs defined in the “Standards for Identifying Small and Medium-sized Enterprises” or SMEs as regarded by the Small & Medium Enterprise Credit Guarantee Fund of Taiwan, and small-sized businesses set forth in Article 5 of the “Business Registration Act”. The preferential rates are subject to the circumstances of each SME.   As a result of the COVID-19 pandemic, the Russo-Ukrainian War, high inflationary pressure, and interest rate hikes in Europe and the U.S., the global economy has declined in recent years. Orders received by Taiwan's SMEs also decreased due to the downturn in the international economy and subsequent economic impacts, such as the slowdown in global demand and difficulties in destocking, while at the same time faced with the urgency of net-zero transformation and keeping their businesses sustainable. To address this, the MOF's “Subsidies for SMEs” will facilitate the recovery of SMEs in the post-pandemic revitalization stage, further achieving the goals of net-zero transformation and sustainable development.   As a 100% state-owned bank, Land Bank of Taiwan fully cooperates with the government's policy, and the “Subsidies for SMEs” financing program is key to boosting the business of SMEs. Aligning this program with the “MOEA Project Loans for Post-pandemic Revitalization of SMEs” and the “MOEA Project Loans for Low-Carbon and Intelligent Transformation and Development for SMEs and Optimization of Infrastructure for Factories Incorporated Into the Government Management and Specific Factories”, the benefits of these funds will be fully maximized. In doing so, we hope we are able to establish a long-term partnership with SMEs to jointly march towards the goals of the development of industrial innovation and transformation, fulfilling corporate social responsibilities as a whole.   Since assuming office, Chuan-Chuan Hsieh, Chairman of Land Bank of Taiwan, has put together five strategies, namely “business digitalization”, “quality workforce”, “balanced credit”, “diversified profits”, and “corporate social responsibility fulfillment”. In terms of balanced credit, to refrain from the risk of over-concentration of customer groups, as seen in Silicon Valley Bank (SVB), Chairman Hsieh has led the Bank to proactively provide loans to SMEs and the six core strategic industries. Not only was the development dispersed into the credit industries, groups, regions, and branch portfolios, but environmental sustainability targets were rooted in the core of the business. The “Green Building Financing Marketing Program” has been put in place to encourage the construction sector to build more sustainable buildings with green materials and install energy-saving, low-carbon and seismic-resistant facilities, enhancing energy efficiency.   Thanks to the Bank’s long-term ESG strategy, where we have been effectively performing the role of an inclusive finance provider, we have received the “Award of Excellence for Providing Loans to the Six Core Strategic Industries” and “Special Award Banks with Outstanding Performance in Loans for Balanced Regional Development in Central Region” by the FSC this year. Moreover, the Bank has won several awards for sustainability ratings for four consecutive years and won the “Top 25% Best Banks for Principle for the Evaluation of Financial Service Industries to Treat Clients Fairly” for five consecutive years, making us a trusted front-end financial service provider.   This year, the Bank is moving towards its target of a “friendly environment” and becoming a “friendly stakeholder”, striving to build an operational model that boasts common good between the environment, customers, and employees while at the same time strengthening its service quality. In the future, the Bank will continue to dedicate itself to its core value of fulfilling corporate social responsibilities and playing an active role in a positive environment, society and economy.   Contact person: Shih-Chi Lin Contact No.: 02-2348-3339