Land Bank of Taiwan continues to excel in eldercare trust services, winning the Trust Award in the “Trust 2.0 Plan Evaluation” by the Trust Association of R.O.C. for the third consecutive year. This year, the bank has enhanced service quality by systematizing processes, streamlining contract content, diversifying cross-industry alliances, and assigning specialized personnel to improve service delivery.
To create a “four-dimensional” trust service—encompassing breadth, height, depth, and warmth—the bank has appointed trust specialists at branches across Taiwan to provide comprehensive services. It has also consistently organized exclusive “Eldercare Financial Planning Consultant” courses, encouraging employees to earn professional certifications, thus building a high level of financial expertise. The bank has deepened its trust service offerings by integrating eldercare needs with long-term care institution services. Additionally, the bank has partnered with local governments to establish public eldercare trusts and collaborated with social welfare organizations to protect the trust assets of elderly individuals and those with disabilities, further enhancing the warmth of its trust services.
In addition to winning the Trust Award for three consecutive years, the bank has also been recognized as an “Outstanding Bank for Elders and Disabled Trust Property” for five consecutive years and has received recognition from the Financial Supervisory Commission for its adherence to the “Fair Treatment of Customers” principles for six years in a row, highlighting its commitment to inclusive financial services.
Contact: San-chao Hung
Tel.: 02-2348-3938
