The Bank’s deposit business is committed to improving the deposit structure, strengthening the absorption of demand deposits, reducing capital costs, strengthening digital financial services, improving service efficiency, providing diversified payment channels, assisting business units in promoting agency services, and continuously optimizing various system functions to provide customer-friendly service to enhance competitiveness.
In compliance with the government policy of stabilizing real estate, the Bank takes up the business of corporate financing and more diversified development, avoiding focusing on real estate loans in order to spread risk. The Bank not only promotes the government policy business, actively developes loan to private enterprises, deals with urban renewal financing and expands non-interest income business, but also engages in expanding joint credit business, holds a variety of marketing training of corporate financing to carry out business and attending corporate financing business seminars to boost the bank tellers’ professional skills and enhance their marketing abilities.
Consumer banking services mainly includes housing loans, consumer loans and the credit card business.
Credit Card Business
In addition to this and in accordance with government policies, the Bank actively conducts various policy-oriented housing loans, agricultural loans and insured person hardship loan project under the Labor Insurance.
The types of fund trustees came in 26 series/1,421 types of offshore funds, 36 series/861 types of domestic funds, 57 foreign bonds, 1 offshore structured products, etc., with trust property invested in domestic and foreign negotiable securities of NTD$55.3144 billion. Until the end of 2020, there were 21 fund custodies and the value of property entrusted was 96.502 billion.
The Bank had also undertaken up to 4,756 real estate trusts, with a trust property of NTD$209.08 billion. To protect consumer rights and interests, the Bank consecutively launched the businesses of presale homes “payment trust” and “real estate development trust” to expand its business scope. At the end of December 2020, there had been 86 and 193 newly-undertaken cases respectively. At the end of 2020, the Bank had undertaken 30 cases as a financial asset securitization trustee institution, amongst which 1 case remained operating, with trust property of NT$6.1 billion. The Bank had also undertaken 7 cases as a real estate securitization trustee institution, amongst which 3 cases remained operating, with a trust property of NTD$52.8 billion, as the Bank took the lead both as a securitization trustee institution and in the real estate trust business.
In order to meet the demand of the current market, the Bank has tailored many varieties of trusts, such as charitable trust, grey-hair retirement care trust, next generation education trust, easy life and caring trust, property price premium trust, corporate property trust, equity trading price of trust and advanced payment trust, etc.
Diversified wealth management products
The bank provides wealth management products that meet each client's risk tolerance capacity, including insurance, funds, foreign bonds, and gold passbooks, according to the client's investment attributes, financial position and needs.
Dedicated wealth management advisors
Dedicated wealth management advisors provide investment and financial planning consultation services and advice.
The latest financial information
The bank provides the latest financial information (on real-time news, financial indicators, international stocks, international products, international bond markets, and international foreign exchange markets) to allow clients to keep abreast of the latest global investment trends.
Professional wealth management seminars
The bank holds wealth management seminars from time to time to provide clients with the latest information on investment, taxation, insurance, trust, etc.
VIP account rewards
The bank provides wealth management VIP accounts with fee/exchange rate discounts for deposits and remittances, electronic banking, foreign exchange, trust, and gold passbook services.
At the end of 2020, the Bank had 152 authorized foreign exchange business units, 1 branch in charge of buying and selling foreign exchange currency and traveler checks, 8 overseas branches , 1 Rep office and as many as 2,542 overseas correspondent banks spread across major financial centers over five continents. The volume of foreign exchange transactions undertaken by the Bank stood at USD$97.557 billion, within which import transactions reached USD$14.905 billion or 15.28%. Export transactions reached USD$11.590 billion or 11.88%. And exchange transactions reached USD$71.062 billion or 72.84%.
To provide customers with a convenient and efficient service, the Bank develops various new financial products, such as electronic banking services by establishing over 650 automated service machines, and continues to promote receipt and payment collection, management for enterprises, labor protection card, debit card (including cards’ issuance, acquiring, money deduction, and transnational withdrawal), UnionPay Card’s ATM receipt in Taiwan, online banking, mobile banking, mobile payment, and accessing a financial institution’s online banking facility, etc.
The Bank not only reinvests in state-run and private enterprises to generate revenues in accordance with government policies, but also creates an efficient overall plan for the various uses of foreign currency and New Taiwan Dollar funds, flexibly managed and arranged funds, lowers the cost of funds, pays close attention to market trends of interest rates, and actively promotes the business of bonds and notes in order to generate greater earnings. The Bank further invests in stocks and depositary receipts of TWSE/GTSM-listed public companies in consideration of domestic and overseas financial landscapes and industry development factors in order to increase investment efficiency.
The Bank takes the advantages of the corporate finance, combines interdepartmental marketing, and promotes active securities brokerage and underwriting business. In order to provide more efficient service for the customers, the Bank opens an electronic filing service, and the customers could sign risk disclosure statements online and user agreements for electronic dealings, and apply for services of entrust, transaction returns, and electronic statement either via computer or mobile phone.
The bank cooperates with domestic famous insurance companies and provides a wide range of life insurance and property insurance products. Life insurance can satisfy the customers' needs for different stages of life, includes traditional life insurance, interest-sensitive life insurance, mortgage life insurance, travel insurance, annuities insurance, investment-linked insurance, and so on. When risk of life occurs, the life insurance plans offer financial benefits, such as supplement of educational expenses, replacement of lost income, and payment of mortgages (to protect the value of an estate). The retirement plans, which diversify the customers' retirement strategy and provide a steady stream of retirement income, can help alleviate the fears of life after retirement. The bank also offers various property insurance products, including fire and earthquake insurance, engineering insurance, automobile insurance, and so on. The bank provides tailored insurance solutions to protect the customers( individuals and enterprises) from loss of property damage and injury or liability claims.