Land Bank

Land Bank’s heartwarming services have been recognized once again. On September 10, 2025, Land Bank’s Deputy General Manager, Cheng Pei-Yu, received the “Inclusive Financing Leadership Award” on behalf of the Bank. The award was presented by the Central Deposit Insurance Corporation and highlighted the Bank’s commitment and passion for financial services. Meaning to improve Taiwan’s financial inclusion indicator system, the Financial Supervisory Commission (FSC), with reference to international standards, has developed the “Financial Inclusion Indicators for Taiwan.” These indicators encourage financial institutions to improve their service accessibility, usability, and quality, providing friendly, comprehensive financial services. In response to the FSC’s policies and the needs of diverse communities, Land Bank follows the “Convention on the Rights of Persons with Disabilities (CRPD),” the “Fair Treatment of Elderly Customers in Banking,” and the “Friendly Financial Service Guidelines for the Financial Sector.” In addition to setting up barrier-free service counters, barrier-free ATMs, talking ATMs, sign language interpretation services, multilingual ATMs, and enhanced intelligent customer services and OTP verification, we also waive service charges for cross-bank withdrawals for customers with disabilities. We take the initiative to raise awareness of fraud and offer a user-friendly Standard Form Contract dedicated to protecting the rights of vulnerable customers while preventing fraud and financial exploitation. Additionally, with an aging society on the horizon, the Bank aims to strengthen its barrier-free facilities by upholding the principle of “age-friendly finance.” We follow the FSC’s “Fair Treatment of Elderly Customers in Banking” and regularly conduct employee education and training on providing friendly services to elderly customers. Moreover, we have also developed multiple financial products such as the “Living Trust Integrated Service for Senior Citizens,” “Trust for Senior Citizens,” and the “Loans for Senior Citizens.” With these products rolling out, we help middle-aged individuals, senior citizens, and those with disabilities achieve both asset protection and independent living.   Land Bank has been standing strong for nearly eight decades. We have always adhered to our business philosophy of “abundance, harmony, enthusiasm, and innovation.” Our years of hard work have been affirmed by winning the “Trust 2.0 Plan Evaluation for the Trust Industry” in the Elder Care Trust Category for four consecutive years, as well as the FSC’s “Property Trust Evaluation for the Elderly and Persons with Disabilities Award” for five consecutive years and the “Outstanding Bank in Fair Treatment of Customers in the Financial Sector Award” for six consecutive years. These remarkable achievements have successfully recognized our efforts in providing people-centered financial services, forging a bright future of sustainable development for enterprises, society, and the environment.   Contact person: Lin Ku-Chien Tel: 02- 2348-3701

As a means of demonstrating the versatile momentum driving sustainability in Taiwan and the Asia-Pacific region, the Taiwan Institute for Sustainable Energy (TAISE) has once again held the Asia-Pacific Sustainability Action Awards (APSAA) and the Taiwan Sustainability Action Awards (TSAA). The objectives of these awards are to recognize companies that perform exceptionally and contribute to practicing and promoting the United Nations Sustainable Development Goals across sectors, encouraging them to actively move towards sustainable development. On September 11, TAISE held the award ceremony in conjunction with the “2025 SDG Asia Expo,” publicly recognizing the winning enterprises and organizations.   Participating for the first time in the Taiwan Sustainability Action Awards (TSAA), Land Bank has received several awards, showcasing its dedication to sustainability and its practice of social inclusion. At the APSAA, the Land Bank was highly praised by international judges, winning a Silver Award for the Bank’s initiative “Building Sustainable Cities with Finance,” which focuses on real estate finance, urban redevelopment, green finance, and guiding capital towards sustainable urban development. We also earned a TSAA Silver Award for our “Land Bank Promotion of Badminton on Campus” initiative, as well as a TSAA Bronze Award for the “Urban Redevelopment Trust for Sustainable Prosperity” initiative and the “Technological Innovation in Preventing Financial Fraud” initiative. These spectacular achievements have fully demonstrated our efforts to promote badminton in schools, utilize urban redevelopment trusts to assist in revitalizing aging and unsafe buildings, and leverage financial technology to combat money laundering and terrorism.   With an imprinted corporate core value of “giving back to society,” Land Bank has joined forces with the Leopard Cat Association of Taiwan, the Children Are Us Foundation, and Wetlands Taiwan to organize various activities, such as eco-friendly farming, supply delivery to rural areas, and wetland environmental education courses. The dedicated efforts put into these initiatives have paid off in style, as we collected the “Corporate Social Responsibility Award” in the Sustainability Category and the “Age-Friendly Finance Award” in the Service Category from Want Want China Times. As a state-owned bank, we rigorously follow the government’s net-zero by 2050 policy in our sustainable development strategy. Meanwhile, we also strive to actively respond to the UN Sustainable Development Goals (SDGs) and continue to develop ESG investment and financing strategies as our objective. At Land Bank, we aim to play a more proactive role in promoting environmental, social, and economic sustainability, thereby creating mutual benefits for businesses, financial institutions, and society as a whole.   Contact person: Li Chun-Lin Tel: 02- 2348-3295

Aside from badminton coaching, the Land Bank badminton summer camp also offered educational courses on integrity and anti-fraud. On July 30, 2025, Land Bank’s badminton team headed to Tainan to host this year’s badminton summer camp and the “Badminton Partners, Combating Fraud With You” campaign at Houjia Junior High School. National badminton players were invited to teach participants about physical fitness and badminton techniques. At the camp, awareness of integrity and anti-fraud practices was also introduced to the young generation through interactive learning.   The Land Bank’s badminton summer camp, featuring a star-studded coaching team, has always been well received by the public. This year, the Bank invited top-tier badminton players and coaches to teach underprivileged children and students about physical fitness and badminton techniques. The sport was promoted through interactive, relaxing, fun, and educational activities.   Nevertheless, we must still keep our guard up during summer vacation. According to the National Police Agency of the Ministry of the Interior, 65,000 fraud cases were reported from January to April of this year, involving 39,000 suspects. Among them, approximately 9,000 suspects were young people aged between 12 and 23, many of whom were recruited as money mules by fraud syndicates. This highlights the fact that integrity and anti-fraud measures have become significant issues for today’s younger generation. To strengthen young people’s awareness of integrity and anti-fraud while enjoying badminton, the Bank initiated a three-pronged approach – sports, theater and interactive learning – in this year’s summer camp. Diverse interactive elements such as theater performances, anti-fraud scenario simulations, quizzes, and games were combined to emphasize “integrity and anti-fraud awareness.” The courses encompassed integrity, anti-fraud and regulatory knowledge, leading students to enhance their skills in risk identification and moral judgment.   As a wholly-owned bank of the state, we provide fair services to our customers while supporting national sports policies and implementing the “identify, block, prevent, intercept, and punish fraud” strategy. We have won the “Outstanding Bank in Fair Treatment of Customers in the Financial Services Sector Award” for six consecutive years and the “Sports Activist Award” from the Ministry of Education for 16 consecutive years. This past year alone, we successfully prevented 178 fraud cases, protecting the public from a financial loss of over NTD 160 million.   In the future, we will continue to integrate our financial expertise and social care resources while collaborating with the government, schools, and civil organizations, aiming to create a fair, just, transparent, and sustainable social environment.   Contact person: Wang Chih-Chuan Tel: 02- 2348-3191

In an effort to align with the “Green and Transition Finance Action Plan,” the Land Bank issued its fifth tranche of sustainability bonds on July 29 of this year (2025). The issuance amounts to NTD 1 billion, with a maturity of 3 years and a coupon rate of 1.72%. All funds raised will be used for green investments and social impact projects, demonstrating our deep commitment to ESG.   By following the Sustainability Bond Guidelines of the International Capital Market Association, Land Bank issued its first tranche of sustainability bonds in 2021, totaling NTD 1 billion (5-year maturity), followed by the issuance of two tranches of sustainability bonds in 2022, totaling NTD 1.6 billion (5-year maturity) and NTD 900 million (3-year maturity). In 2024, the Bank issued its fourth tranche of sustainability bonds totaling NTD 1 billion, with a maturity of 3 years. Including the latest launch, Land Bank has issued five tranches of sustainability bonds, with an outstanding amount totaling NTD 5.5 billion. In addition to the amount issued this time, Land Bank has issued NTD 4.5 billion in sustainability bonds. Of these proceeds, NTD 3 billion will be used for a social housing construction project benefiting thousands of households. The remaining NTD 1.5 billion will be used for renewable energy, energy technology, and various social impact investment projects, assisting the state in realizing housing justice, enhancing energy security, and strengthening social resilience.   As a state-owned bank, we are deeply rooted in Taiwan and adhere to the core values of “abundance, harmony, enthusiasm, and innovation,” and are dedicated to becoming a driving force for green economic development. Aside from the issuance of sustainability bonds, we have also launched a series of sustainable products, including credit cards made from eco-friendly materials, green deposit plans aligned with ESG principles, and insurance designed to mitigate risks in green energy industries. Furthermore, we offer sustainability trust services that support green power development and urban renewal projects, as well as sustainable funds with stock selection strategies designed for sustainable development. Consequently, we contribute to building a bright future for the sustainability of businesses, society, and the environment.   Contact person: Liu Kuang-Hua Tel: 02- 2348-3729

In order to provide even more quality financial services, Land Bank’s Dashe Branch was relocated to No. 78 Dashe Road, Dashe District, Kaohsiung City, on July 14, 2025. On the day of the opening ceremony, there was a five-drum performance, along with donations to the Syin-Lu Social Welfare Foundation and the Kaohsiung Rixin Caring Association, helping us fulfill our corporate social responsibilities.   Since opening in 1995 at its former location, Dashe Branch has maintained a close connection to the local community and has earned strong support and trust from its customers. At this new location, Dashe Branch has fully optimized the layout of the premises, space, visual design, and financial functionality. With brand new, modern equipment, barrier-free facilities, and video sign language interpretation services, the Dashe Branch is dedicated to creating a friendly and inclusive financial environment. The Branch has also further strengthened its counter services aimed at meeting the needs of local enterprises, merchants, and the public, thereby boosting local commercial development and becoming the most trustworthy partner within the community.   Meanwhile, to improve the quality of digital services, the Bank has proactively strengthened the “Individual Funds Single Service Platform” online service and “Land Bank Mobile Banking,” by integrating personal financial services into a single platform, offering diverse features such as online browsing of financial products, credit card applications, and loan services. At Land Bank, we take pride in providing high-quality, uninterrupted financial services 24/7 that convey both the Bank’s warmth and professionalism.   As a state-owned bank, we are deeply rooted in Taiwan and adhere to the core value of “abundance, harmony, enthusiasm, and innovation,” dedicated to becoming the most trustworthy financial partner in the country. Not only do we promote financial inclusion and fulfill our corporate social responsibilities, but we also support the government’s initiatives in combating fraud and have constructed a comprehensive financial security ecosystem. Our years of hard work have paid off, as we have won the “Property Trust Evaluation for the Elderly and Persons with Disabilities Award” for five consecutive years and the “Outstanding Bank in Fair Treatment of Customers in the Financial Services Sector Award,” for six consecutive years, both awarded by the FSC. These remarkable achievements have successfully recognized our efforts in providing the best people-centered financial services.   Contact person: Chiang Chu-Chia Tel: 02- 2348-3320

At Land Bank, we are committed to preventing fraud. In an effort to combat fraud syndicates impersonating banks, Land Bank officially launched its “68005” SMS service. With the SMS service aligned with the Bank’s existing AI model, counter care, employee education and awareness campaigns, we have established five core elements to combat fraud, helping the public detect fraud and stay safe from scams.   The rise of AI and virtual assets has contributed to an increase in scam techniques. To address this, the Executive Yuan has launched a “Four New Laws on Fraud Fighting” with the “Next-Generation Anti-fraud Strategy Guidelines, Version 2.0.” These initiatives encompass measures such as education, SMS interception, cash flow disruption, criminal investigation, and the establishment of a joint defense reporting mechanism among financial institutions, as well as the “111” text message platform launched by the government. Land Bank is committed to helping the country raise awareness about fraud and to preventing, blocking, and reporting it.   In response to the Executive Yuan’s policy, the Land Bank continues to refine its fraud prevention measures. In an effort to combat fraud syndicates impersonating banks, we have launched a “68005” SMS service. The first two digits “68” are special codes reserved for financial institutions, while “005” represents Land Bank’s institutional identifier. This enables people to quickly verify the authenticity of messages, offering high recognition and anti-counterfeit protection.   At the same time, Land Bank has been leveraging AI technology. Since the Bank’s participation in the “Hawk Eye Anti-Fraud Alliance,” which was jointly formed by the National Police Agency, the Ministry of the Interior, and 35 financial institutions across Taiwan, AI models have been implemented to mitigate fraudulent activities. In the past year alone, 178 fraud cases were successfully intercepted, preventing financial losses exceeding NT$160 million.   With respect to counter care and employee education, we have reinforced our inquiries regarding customers depositing funds into accounts that do not belong to them without a passbook at the counter, as well as elderly and inactive customers conducting transactions at the counter. We also regularly invite the Criminal Investigation Bureau, the National Police Agency, Ministry of the Interior to give briefings on financial crimes and techniques for intercepting scams at the counter.   In addition, to raise awareness of fraud, the Bank has been vigorously promoting fraud prevention using a multipronged approach at public welfare activities such as “368 Towns and Villages,” “Fraud Prevention Pioneers,” and the Taiwan Financial Services Roundtable, as well as through Land Bank’s branches, official website, and social media platforms. Each year, we are able to advance financial literacy and fraud prevention knowledge of more than 1 million people, fulfilling our social responsibilities.   At Land Bank, we uphold the philosophy of “abundance, harmony, enthusiasm, and innovation” and are committed to becoming a people-centered financial service provider, meeting each customer’s needs with compassion and sincerity. We also support the national anti-fraud strategy to construct a comprehensive financial security ecosystem. By safeguarding our customers’ assets, we vow to become the most trustworthy financial partner in Taiwan.   Contact person: Wang Fu-Min Tel: 02- 2754-5530

We have bagged two major awards! At the third “Financial Services Awards,” organized by Want Want China Times, Land Bank won both the “Corporate Social Responsibility Award” in the Sustainability Category and “Age-Friendly Finance” in the Service Category. The awards were presented to Tsou Ching-Chang, Deputy General Manager of the Bank, affirming our emphasis and passion on sustainability.   The Bank has been fully supporting FSC initiatives – “Corporate Governance 3.0 Sustainable Development Road Map” and “Green Finance Action Plans 2.0 and 3.0.” The Bank is committed to being on par with the government's net zero by 2050. Moreover, the Bank has established a Sustainable Development Committee and six task forces to enhance our role in promoting sustainability. At Land Bank, we promote the ESG road map and initiate programs led by the chairman, general manager and independent directors and have achieved remarkable results.   With respect to environmental (E) results, we have signed the Equator Principles and GHGs in all operating locations have been inventoried and verified. Aside from this, we have also successfully introduced a climate-related financial disclosure (TCFD) framework and passed BSI’s Level 5+: Excellence. In 2024, the “Nangang Branch High-Efficiency Chiller Project” became the first “voluntary greenhouse gas reduction offset project” approved in the country following amendments to the "Climate Change Response Act."   In terms of our social (S) performance, the Bank was involved in nearly 300 public welfare activities, calling on thousands of its employees to participate in the “Financial Services Carnival,” “Jurassic Adventure Team,” “Leopard Cat's Day,” “I Wan Jan Puppet Theater Campus Tour,” “Urban Wetland Beauty - Elementary School Environmental Education Program,” as well as badminton summer camps. We aim to support environmental education, traditional culture and arts, and care for disadvantaged groups to achieve sustainable social inclusion.   As for governance (G), our utmost priority, as of the end of 2024, female directors of the Bank accounted for 42.86% of all directors. The Board’s structure is robust and diverse and the backgrounds of our directors span the areas of real estate, finance, accounting, law, marketing and technology. In addition, we emphasize the Ethical Corporate Management Principles and conduct unethical risk evaluation, manage risks, comply with laws and regulations and reinforce internal audits and internal controls and information security governance. In 2024, we excelled at the corporate governance evaluation and will continue to improve the effectiveness of internal controls and risk management.   Additionally, with an aging society around the corner, the Bank aims to strengthen its barrier-free facilities by upholding the principle of “age-friendly finance.” We follow FSC’s “Fair Treatment of Elderly Customers in Banking” and regularly conduct employee education and training on providing friendly services to elderly customers. Moreover, we have also developed multiple financial products such as the “Living Trust Integrated Service for Senior Citizens,” “Trust for Senior Citizens” and the “Loans for Senior Citizens.” With these products rolling out, we help the middle-aged, senior citizens and those with disabilities achieve both asset protection and independent living, improving our customer satisfaction rate to 99.55%.     With years of dedicated work, the Bank received the “Sustainable Financing Award” of the Join Credit Information Center, the “Gold Award” in the Sustainability Reporting Category,” and the “Social Inclusion Leadership Award” of TCSA. We also won the “Evaluation of Financial Service Industries to Treat Clients Fairly” (six consecutive years) from the FSC. This year, at the third “Financial Services Awards” organized by Want Want China Times, Land Bank won both “Corporate Social Responsibility Award” in the Sustainability Category and the “Age-Friendly Finance” in the Service Category. By winning these awards, our efforts towards ESG (environmental social and corporate governance) principles and friendly financial services have been truly recognized.   On the path to achieving sustainable development, we, as a state-owned bank, adhere to the core value of “give back to society what we have taken from it.” Based on this notion, we embed our sustainability ideas into the Bank’s core business and shift our management pattern to become an old brand trust by customers’ trust and new mindset needed by them.” We are committed to becoming the most trustworthy financial partner in Taiwan, weaving a brighter and sustainable future for businesses, society and the environment.     Contact person: Liao Pei-Yu Tel: 02- 2348-3064

To accelerate digital transformation and internal innovation, while deepening AI application capabilities in various businesses, the Land Bank of Taiwan recently held an “AI Application” competition. The idea of the competition came from our chairman, inviting all units to think about how to apply AI technology to optimize services. Through this competition, we hope to reinforce the determination of the Bank on innovative applications and a strong foundation to elevate the competitive edge of the Bank.   The “AI Application” competition ran for five months, with 25 teams taking part. After internal judgment, six teams were selected to advance to the final round, which took place on May 8, 2025. The judging panel consisted of the Chairman, President and senior executives who were responsible for assessing the finalists’ proposals, covering AI technology applied to program development, procurement, credit rating, finance, customer service and their production of promotional videos. The finalists showcased their innovative ideas and the practical benefits of AI applications, with their efforts highly recognized by the judging panel and the attendees.   Prior to the competition, the chairman shared his practical experience in using AI in daily life, encouraging colleagues to make good use of AI tools in order to enhance their work efficiency. An award presentation ceremony followed immediately after the competition, with Chairman He and President Chang personally presenting the awards in a lively atmosphere. Before the presentation of the awards, President Chang encouraged colleagues to put these proposals into practice to truly integrate AI into their daily operations, working together to make the Bank smarter to better serve customers. By organizing this competition, we have fully demonstrated our determination to promote smart finance using technology as an engine and have taken positive actions to do so.     Contact person: Liao, Cheng-Yu Contact number: 02-2348-3283

On April 25, 2025, the “Urban Wetland Beauty - 2025 Environmental & Financial Education Program,” jointly put together by Land Bank Taiwan and Wetlands Taiwan, gathered teachers and students from Tainan Guangfu Experimental Elementary School of Ecology to visit Yuanzhonggang Wetland Park to promote environmental education. In response to the wave of sustainable finance, the Bank is committed to promoting natural resource conservation. For the past three years, the Bank has joined hands with Wetlands Taiwan to organize environmental education programs, gathering elementary school teachers and students to explore wetland ecosystems, forming a deeper connection to natural conservation.   Yuanzhonggang Wetland Park is designated as an important wetland (local level) by the Ministry of the Interior. Its rich estuarine ecosystem not only nurtures hundreds of species of flora and fauna, such as Taiwan’s native mangrove plants, the land crab and mudskipper, but also serves as a habitat for protected bird species, such as the pheasant-tailed jacana, ring-necked pheasant and Chinese egret. The Park is currently managed by Wetlands Taiwan and has been certified as an “Environmental Education Facility” by the Ministry of Environment. During the event, the Bank not only provided environmental education and a handmade leather keychain experience to the students, but a financial literacy class was also arranged to build up financial literacy and fraud prevention knowledge. Through this fun approach, the students took home financial concepts that can be used in their daily lives.   In order expand the practice of the FSC Sustainable Financial Indicators, we have undertaken a role in green finance in recent years. We are committed to guiding and supporting the development of enterprises as well as their low-carbon transformation, forming a positive sustainable financial ecosystem. In 2024, the balance of green financing increased by 40% year-on-year. The total amount of the Bank's ESG-linked syndicated loans also doubled compared to the previous year. We will continue to expand ESG loans in green financing and marketing programs for construction, renewable energy power generation equipment, low-carbon transformation and smart upgrading, and financing for Taipower suppliers. At the same time, we will continue to promote sustainability performance-linked loans, integrating ESG indicators into credit terms to guide our partners in joining in green finance.   With our years of commitment to sustainability, we received the “Sustainable Finance Award” by JCIC and “Gold in ESG Report Category” and “Social Inclusion Leadership Award” by TCSA in 2024. Moreover, we have been recognized as a top performer in FSC’s “Assessment of the Implementation of Treating Customers Fairly Principles” by Financial Institutions for six consecutive years. By leveraging our influence in the financial sector and caring for society, we aim to achieve our sustainable development goals.     Contact person: Liao, Cheng-Yu Contact number: 02-2348-3283