Land Bank

In order to provide even more quality financial services, Land Bank’s Dashe Branch was relocated to No. 78 Dashe Road, Dashe District, Kaohsiung City, on July 14, 2025. On the day of the opening ceremony, there was a five-drum performance, along with donations to the Syin-Lu Social Welfare Foundation and the Kaohsiung Rixin Caring Association, helping us fulfill our corporate social responsibilities.   Since opening in 1995 at its former location, Dashe Branch has maintained a close connection to the local community and has earned strong support and trust from its customers. At this new location, Dashe Branch has fully optimized the layout of the premises, space, visual design, and financial functionality. With brand new, modern equipment, barrier-free facilities, and video sign language interpretation services, the Dashe Branch is dedicated to creating a friendly and inclusive financial environment. The Branch has also further strengthened its counter services aimed at meeting the needs of local enterprises, merchants, and the public, thereby boosting local commercial development and becoming the most trustworthy partner within the community.   Meanwhile, to improve the quality of digital services, the Bank has proactively strengthened the “Individual Funds Single Service Platform” online service and “Land Bank Mobile Banking,” by integrating personal financial services into a single platform, offering diverse features such as online browsing of financial products, credit card applications, and loan services. At Land Bank, we take pride in providing high-quality, uninterrupted financial services 24/7 that convey both the Bank’s warmth and professionalism.   As a state-owned bank, we are deeply rooted in Taiwan and adhere to the core value of “abundance, harmony, enthusiasm, and innovation,” dedicated to becoming the most trustworthy financial partner in the country. Not only do we promote financial inclusion and fulfill our corporate social responsibilities, but we also support the government’s initiatives in combating fraud and have constructed a comprehensive financial security ecosystem. Our years of hard work have paid off, as we have won the “Property Trust Evaluation for the Elderly and Persons with Disabilities Award” for five consecutive years and the “Outstanding Bank in Fair Treatment of Customers in the Financial Services Sector Award,” for six consecutive years, both awarded by the FSC. These remarkable achievements have successfully recognized our efforts in providing the best people-centered financial services.   Contact person: Chiang Chu-Chia Tel: 02- 2348-3320

At Land Bank, we are committed to preventing fraud. In an effort to combat fraud syndicates impersonating banks, Land Bank officially launched its “68005” SMS service. With the SMS service aligned with the Bank’s existing AI model, counter care, employee education and awareness campaigns, we have established five core elements to combat fraud, helping the public detect fraud and stay safe from scams.   The rise of AI and virtual assets has contributed to an increase in scam techniques. To address this, the Executive Yuan has launched a “Four New Laws on Fraud Fighting” with the “Next-Generation Anti-fraud Strategy Guidelines, Version 2.0.” These initiatives encompass measures such as education, SMS interception, cash flow disruption, criminal investigation, and the establishment of a joint defense reporting mechanism among financial institutions, as well as the “111” text message platform launched by the government. Land Bank is committed to helping the country raise awareness about fraud and to preventing, blocking, and reporting it.   In response to the Executive Yuan’s policy, the Land Bank continues to refine its fraud prevention measures. In an effort to combat fraud syndicates impersonating banks, we have launched a “68005” SMS service. The first two digits “68” are special codes reserved for financial institutions, while “005” represents Land Bank’s institutional identifier. This enables people to quickly verify the authenticity of messages, offering high recognition and anti-counterfeit protection.   At the same time, Land Bank has been leveraging AI technology. Since the Bank’s participation in the “Hawk Eye Anti-Fraud Alliance,” which was jointly formed by the National Police Agency, the Ministry of the Interior, and 35 financial institutions across Taiwan, AI models have been implemented to mitigate fraudulent activities. In the past year alone, 178 fraud cases were successfully intercepted, preventing financial losses exceeding NT$160 million.   With respect to counter care and employee education, we have reinforced our inquiries regarding customers depositing funds into accounts that do not belong to them without a passbook at the counter, as well as elderly and inactive customers conducting transactions at the counter. We also regularly invite the Criminal Investigation Bureau, the National Police Agency, Ministry of the Interior to give briefings on financial crimes and techniques for intercepting scams at the counter.   In addition, to raise awareness of fraud, the Bank has been vigorously promoting fraud prevention using a multipronged approach at public welfare activities such as “368 Towns and Villages,” “Fraud Prevention Pioneers,” and the Taiwan Financial Services Roundtable, as well as through Land Bank’s branches, official website, and social media platforms. Each year, we are able to advance financial literacy and fraud prevention knowledge of more than 1 million people, fulfilling our social responsibilities.   At Land Bank, we uphold the philosophy of “abundance, harmony, enthusiasm, and innovation” and are committed to becoming a people-centered financial service provider, meeting each customer’s needs with compassion and sincerity. We also support the national anti-fraud strategy to construct a comprehensive financial security ecosystem. By safeguarding our customers’ assets, we vow to become the most trustworthy financial partner in Taiwan.   Contact person: Wang Fu-Min Tel: 02- 2754-5530

We have bagged two major awards! At the third “Financial Services Awards,” organized by Want Want China Times, Land Bank won both the “Corporate Social Responsibility Award” in the Sustainability Category and “Age-Friendly Finance” in the Service Category. The awards were presented to Tsou Ching-Chang, Deputy General Manager of the Bank, affirming our emphasis and passion on sustainability.   The Bank has been fully supporting FSC initiatives – “Corporate Governance 3.0 Sustainable Development Road Map” and “Green Finance Action Plans 2.0 and 3.0.” The Bank is committed to being on par with the government's net zero by 2050. Moreover, the Bank has established a Sustainable Development Committee and six task forces to enhance our role in promoting sustainability. At Land Bank, we promote the ESG road map and initiate programs led by the chairman, general manager and independent directors and have achieved remarkable results.   With respect to environmental (E) results, we have signed the Equator Principles and GHGs in all operating locations have been inventoried and verified. Aside from this, we have also successfully introduced a climate-related financial disclosure (TCFD) framework and passed BSI’s Level 5+: Excellence. In 2024, the “Nangang Branch High-Efficiency Chiller Project” became the first “voluntary greenhouse gas reduction offset project” approved in the country following amendments to the "Climate Change Response Act."   In terms of our social (S) performance, the Bank was involved in nearly 300 public welfare activities, calling on thousands of its employees to participate in the “Financial Services Carnival,” “Jurassic Adventure Team,” “Leopard Cat's Day,” “I Wan Jan Puppet Theater Campus Tour,” “Urban Wetland Beauty - Elementary School Environmental Education Program,” as well as badminton summer camps. We aim to support environmental education, traditional culture and arts, and care for disadvantaged groups to achieve sustainable social inclusion.   As for governance (G), our utmost priority, as of the end of 2024, female directors of the Bank accounted for 42.86% of all directors. The Board’s structure is robust and diverse and the backgrounds of our directors span the areas of real estate, finance, accounting, law, marketing and technology. In addition, we emphasize the Ethical Corporate Management Principles and conduct unethical risk evaluation, manage risks, comply with laws and regulations and reinforce internal audits and internal controls and information security governance. In 2024, we excelled at the corporate governance evaluation and will continue to improve the effectiveness of internal controls and risk management.   Additionally, with an aging society around the corner, the Bank aims to strengthen its barrier-free facilities by upholding the principle of “age-friendly finance.” We follow FSC’s “Fair Treatment of Elderly Customers in Banking” and regularly conduct employee education and training on providing friendly services to elderly customers. Moreover, we have also developed multiple financial products such as the “Living Trust Integrated Service for Senior Citizens,” “Trust for Senior Citizens” and the “Loans for Senior Citizens.” With these products rolling out, we help the middle-aged, senior citizens and those with disabilities achieve both asset protection and independent living, improving our customer satisfaction rate to 99.55%.     With years of dedicated work, the Bank received the “Sustainable Financing Award” of the Join Credit Information Center, the “Gold Award” in the Sustainability Reporting Category,” and the “Social Inclusion Leadership Award” of TCSA. We also won the “Evaluation of Financial Service Industries to Treat Clients Fairly” (six consecutive years) from the FSC. This year, at the third “Financial Services Awards” organized by Want Want China Times, Land Bank won both “Corporate Social Responsibility Award” in the Sustainability Category and the “Age-Friendly Finance” in the Service Category. By winning these awards, our efforts towards ESG (environmental social and corporate governance) principles and friendly financial services have been truly recognized.   On the path to achieving sustainable development, we, as a state-owned bank, adhere to the core value of “give back to society what we have taken from it.” Based on this notion, we embed our sustainability ideas into the Bank’s core business and shift our management pattern to become an old brand trust by customers’ trust and new mindset needed by them.” We are committed to becoming the most trustworthy financial partner in Taiwan, weaving a brighter and sustainable future for businesses, society and the environment.     Contact person: Liao Pei-Yu Tel: 02- 2348-3064

To accelerate digital transformation and internal innovation, while deepening AI application capabilities in various businesses, the Land Bank of Taiwan recently held an “AI Application” competition. The idea of the competition came from our chairman, inviting all units to think about how to apply AI technology to optimize services. Through this competition, we hope to reinforce the determination of the Bank on innovative applications and a strong foundation to elevate the competitive edge of the Bank.   The “AI Application” competition ran for five months, with 25 teams taking part. After internal judgment, six teams were selected to advance to the final round, which took place on May 8, 2025. The judging panel consisted of the Chairman, President and senior executives who were responsible for assessing the finalists’ proposals, covering AI technology applied to program development, procurement, credit rating, finance, customer service and their production of promotional videos. The finalists showcased their innovative ideas and the practical benefits of AI applications, with their efforts highly recognized by the judging panel and the attendees.   Prior to the competition, the chairman shared his practical experience in using AI in daily life, encouraging colleagues to make good use of AI tools in order to enhance their work efficiency. An award presentation ceremony followed immediately after the competition, with Chairman He and President Chang personally presenting the awards in a lively atmosphere. Before the presentation of the awards, President Chang encouraged colleagues to put these proposals into practice to truly integrate AI into their daily operations, working together to make the Bank smarter to better serve customers. By organizing this competition, we have fully demonstrated our determination to promote smart finance using technology as an engine and have taken positive actions to do so.     Contact person: Liao, Cheng-Yu Contact number: 02-2348-3283

On April 25, 2025, the “Urban Wetland Beauty - 2025 Environmental & Financial Education Program,” jointly put together by Land Bank Taiwan and Wetlands Taiwan, gathered teachers and students from Tainan Guangfu Experimental Elementary School of Ecology to visit Yuanzhonggang Wetland Park to promote environmental education. In response to the wave of sustainable finance, the Bank is committed to promoting natural resource conservation. For the past three years, the Bank has joined hands with Wetlands Taiwan to organize environmental education programs, gathering elementary school teachers and students to explore wetland ecosystems, forming a deeper connection to natural conservation.   Yuanzhonggang Wetland Park is designated as an important wetland (local level) by the Ministry of the Interior. Its rich estuarine ecosystem not only nurtures hundreds of species of flora and fauna, such as Taiwan’s native mangrove plants, the land crab and mudskipper, but also serves as a habitat for protected bird species, such as the pheasant-tailed jacana, ring-necked pheasant and Chinese egret. The Park is currently managed by Wetlands Taiwan and has been certified as an “Environmental Education Facility” by the Ministry of Environment. During the event, the Bank not only provided environmental education and a handmade leather keychain experience to the students, but a financial literacy class was also arranged to build up financial literacy and fraud prevention knowledge. Through this fun approach, the students took home financial concepts that can be used in their daily lives.   In order expand the practice of the FSC Sustainable Financial Indicators, we have undertaken a role in green finance in recent years. We are committed to guiding and supporting the development of enterprises as well as their low-carbon transformation, forming a positive sustainable financial ecosystem. In 2024, the balance of green financing increased by 40% year-on-year. The total amount of the Bank's ESG-linked syndicated loans also doubled compared to the previous year. We will continue to expand ESG loans in green financing and marketing programs for construction, renewable energy power generation equipment, low-carbon transformation and smart upgrading, and financing for Taipower suppliers. At the same time, we will continue to promote sustainability performance-linked loans, integrating ESG indicators into credit terms to guide our partners in joining in green finance.   With our years of commitment to sustainability, we received the “Sustainable Finance Award” by JCIC and “Gold in ESG Report Category” and “Social Inclusion Leadership Award” by TCSA in 2024. Moreover, we have been recognized as a top performer in FSC’s “Assessment of the Implementation of Treating Customers Fairly Principles” by Financial Institutions for six consecutive years. By leveraging our influence in the financial sector and caring for society, we aim to achieve our sustainable development goals.     Contact person: Liao, Cheng-Yu Contact number: 02-2348-3283

Land Bank of Taiwan has joined the global voluntary carbon reduction initiative "Earth Hour" by turning off signage and exterior lighting at all its 149 branches nationwide. The lights will remain off for three consecutive evenings from Friday, March 21 to Sunday, March 23, 2025, demonstrating the bank's commitment to achieving net-zero emissions.   "Earth Hour" was launched by the World Wildlife Fund in Sydney, Australia in 2007, aiming to raise awareness about climate change issues through the simple act of turning off lights. The movement has now spread to over 190 countries worldwide. In addition to coordinating the lighting shutdown across its 149 domestic operations centers, the Land Bank is encouraging both employees and customers to participate in the initiative. The bank is also promoting the campaign through social media platforms, calling on all sectors to conserve energy and implement carbon reduction practices in daily life, working together toward sustainable development.   In response to Taiwan's 2050 net-zero emissions policy, the Land Bank has implemented both ISO14001 Environmental Management System and ISO50001 Energy Management System standards. The bank is taking a multi-pronged approach through greenhouse gas management, energy and water resource management, replacement of high-energy consumption equipment, and green building certifications. The bank continues to purchase green electricity and has installed rooftop solar power generation systems at its branch locations to increase renewable energy utilization. Last year, the bank's "Nangang Branch High-Efficiency Chiller Project" was registered as a voluntary greenhouse gas reduction offset project, receiving approval from the Ministry of Environment. This marks the first carbon rights project approved nationwide following amendments to the "Climate Change Response Act."   Upholding the principle of environmental sustainability, the Land Bank has also partnered with the Wetlands Taiwan Association and the Leopard Cat Association of Taiwan to strengthen environmental education at the grassroots level. Through these long-term efforts, the bank has received multiple recognitions, including the "Sustainable Finance Award" from the Joint Credit Information Center, as well as the "Sustainability Report Gold Award" and the "Social Inclusion Leadership Award" from the Taiwan Corporate Sustainability Awards (TCSA). The Land Bank aims to leverage its financial influence and dedication to social responsibility to create sustainable value in collaboration with all sectors, working toward a better future for our planet.   Contact: Cheng-Yu Liao Phone: 02-2348-3283

The Land Bank of Taiwan's years of commitment to environmental sustainability have again received national recognition. On February 26, 2025, the bank was awarded a certificate of appreciation for "Environmental Protection Adoption of Marginal National Non-Public Land" by the National Property Administration of the Ministry of Finance. Deputy General Manager Tzu-Ying Tsai represented the bank at the award ceremony, showcasing the successful three-way collaboration between the Ministry of Finance's land protection initiatives, environmental organizations' conservation expertise and the bank's green finance practices.   In pursuit of land conservation and environmental sustainability objectives, the National Property Administration has actively facilitated partnerships with environmental NGOs since 2019 to adopt marginal national non-public lands. Land Bank, guided by its ESG (Environmental, Social and Governance) positioning that emphasizes social care and environmental sustainability, has partnered with environmental organizations including the Wetlands Taiwan Association and the Leopard Cat Association of Taiwan to strengthen environmental education at the grassroots level. Through wetland field studies and school outreach programs, these initiatives have enhanced students' appreciation for environmental protection, earning recognition and appreciation from the Ministry of Finance.   Simultaneously, the Land Bank is supporting government policies through its role in green finance, addressing global environmental and climate change issues by launching initiatives such as "Green Building Financing," "Green Building Mortgage Loans" and "Green ESG Auto Project Loans." These programs promote green buildings, eco-friendly building materials and low-carbon transportation. The bank also focuses on the environmental risks and impacts of high-pollution and energy-intensive industries by enhancing its ESG review mechanisms. Land Bank has issued sustainable development bonds totaling NT$4.5 billion, with proceeds directed toward green investments and social benefit projects, effectively channeling funds to support sustainable development sectors and demonstrating the bank's commitment to advancing sustainable finance. In 2024, the bank received multiple recognitions, including the "Sustainable Finance Award" from the Joint Credit Information Center, as well as the "Sustainability Report Gold Award" and "Social Inclusion Leadership Award" from the Taiwan Corporate Sustainability Awards (TCSA). Additionally, the bank has earned recognition for excellence in the Financial Supervisory Commission's "Financial Service Industry Fair Customer Treatment Principles Evaluation" for six consecutive years. Through its financial influence and dedication to social responsibility, Land Bank aims to create a brilliant future of corporate, social, and environmental sustainability.   Contact: Cheng-Yu Liao Phone: 02-2348-3283

In order to capture opportunities in line with the New Southbound Policy, Land Bank’s general manager, Chih-Chien Chang, led a team to inspect the establishment of a new branch in Brisbane, Australia on December 23, 2024. The new branch was successfully opened today, marking the Bank’s 9th overseas branch.   According to the International Trade Administration, MOEA, Australia is one of the Taiwan’s top ten trading partners. Australia exports meat and agricultural products to Taiwan while Taiwan exports hi-tech products to Australia, fostering a mutually beneficial trade relationship. Investment between Taiwan and Australia has reached hundreds of billions of NT dollars, highlighting the strong and active economic ties between the two countries.   In response to market demand and business opportunities, the Bank applied to the Australian Prudential Regulation Authority (APRA) to establish a branch in Brisbane, demonstrating its determination to expand its global market. The new branch also lays a foundation for the long-term cooperative relationship between Taiwan and Australia.   The Bank pointed out that the Brisbane Branch will initially provide corporate lending, deposit and foreign exchange services, while also developing diversified financial services such as trade finance. Aside from providing services to Taiwanese businessmen and Chinese enterprises, the Bank will also expand its services to Australian enterprises and multinational companies based in Australia. In the future, our Brisbane Branch will serve as an important bridge to facilitate economic and trade exchanges between Taiwan and Australia. The Brisbane Branch’s priority is to provide diverse financial solutions for local companies, foreign companies as well as the Chinese community, supporting business growth and the development of customers in Australia.   Land Bank currently has 148 branches in Taiwan and 9 overseas branches (Los Angeles, Hong Kong, Singapore, Shanghai, New York, Tianjin, Wuhan, Brisbane, and Kuala Lumpur), and is in the process of setting up a branch in Tokyo. As the Land Bank expands its overseas financial footprint, it strengthens its profitability in the international market.   Contact person: Pei-Chun Lai Tel: 02- 2348-3552

To create a financial friendly environment, two new features were added to all Land Bank ATMs in December 24, 2024 - “Cross-bank cardless cash withdrawal with QR code” and “Talking ATMs for the visually impaired” which offered more convenient financial services for cross-bank customers and the disadvantaged.   Over the past year, the Bank has been upgrading its UI/UX interface languages, intelligent customer services, push OTP authentications, cross-bank cardless withdrawals with QR Code and talking ATMs. We are proud to announce that all of our ATMs have now been fully upgraded.   To meet the needs of migrant works and tourists, our ATMs support multiple languages: Japanese, Korean, Indonesian, Thai, and Vietnamese. To also strengthen the Bank’s intelligent customer service QR-Codes and OTP authorization services, customers experiencing problems while using the ATM can receive assistance upon scanning the QR Code for the Bank’s online intelligent customer service. Our ATMs can also be used to apply for OTP authentication, enabling quick verification of the customer and making our financial services more user friendly.   We have also introduced two useful features on the ATM - cross-bank cardless cash withdraw with QR-Code and talking ATMs. When customers withdraw cash from an ATM, after selecting Cardless Cash Withdraw and QR-Code option, they can scan their QR-Code and enter their cardless withdrawal pin within two minutes. This saves the user’s time as they no longer need to enter the financial institution code, withdrawal serial number and amount. Our talking ATMs (with deposit feature) allow the visually impaired to make deposits by selecting the Voice Deposit option and inserting their cash into the ATM, easily completing the process.   Pursuant to international standards, the FSC has developed the “Financial Inclusion Indicators for Taiwan”, setting specific benchmarks for accessibility, usability, and quality of financial services. Measurement indices include: the ratio of accessible ATMs, ratio of multi-lingual ATMs, as well as the promotion of bilingual model branches, fair treatment of customers, and dispute resolution mechanisms.   In line with FSC’s policy in meeting the needs of different ethnic groups and nationalities, over 60% of our branches are bilingual (Chinese and English) and we offer forms in Chinese and English, our branch signboards are in Chinese and English, and our staff speak both languages. Our target is to have all branches bilingual by the end of 2027 in order to provide fully diversified and friendly financial services.   At Land Bank, our priority is to create a friendly financial space and treat all customers fairly. We are committed to the systematization of processes, enhancing the conciseness of content of contracts, diversification of cross-industry alliances, and specialization of staff. At the same time, we continue to introduce accessible service counters, accessible ATMs, talking ATMs, sign language interpretation, and waive service charges for cross-bank withdrawals for our customers with disabilities. Dedicated to protecting the rights of vulnerable customers and preventing fraud and financial exploitation, we took the initiative to raise fraud awareness and offer user-friendly Standard Form Contracts and appropriate workflow management measures.   Our years of hard work in this area have been affirmed through winning the FSC's “Fair Treatment of Customers Assessment in the Financial Services Sector” award for six consecutive years, as well as the “TCSA Social Inclusion Leadership Award” for three consecutive years. Over the years, we have assimilated the fair treatment principle into our business DNA to construct a more inclusive and friendly financial space. In doing this, we hope that our customers will have a warm and convenient financial experience, hence establishing a sustainable ecosystem that promotes the prosperity of the bank, society, and the environment.   Contact person: Pei-Chen Hsu Tel: 02- 2348-3852