In order to motivate trust businesses to conduct the elder care trust business for the elderly and the disabled, the Financial Supervisory Commission (FSC) has organized a five-year (2016-2020) Elder Care Trust Business Evaluation, and the Bank' performance in this regard has been rated "excellent" for four consecutive years. In recognition of the trustors' donation to the charitable trust in a total amount of NT$26.6 million in 2020, the Bank held a donation ceremony at the Head Office on December 8, 2020. The event was kicked off by the classic and beautiful songs and melodies performed by the orchestra of the Taiwan Foundation for the Blind, at which a charitable music feast unfolded in a warm and touching atmosphere. Then, the Chairperson and the President of Land Bank of Taiwan presented the Award of Appreciation to the representatives of the trustors and the donors, which was followed by a group photo ceremony. Bor-Chang Hwang, Chairperson of the Bank, said "The Bank is a trustworthy state-owned bank, and with the dedication to charity and well-being of the society, it has launched the elder care business and the care and welfare business for the disabled in line with the government's policy, to provide trustors with a property trust management mechanism. In order to fulfill its corporate social responsibility, the Bank has handled 50 trustors' donation in a total amount of NT$224.98 million from 2016 to 2020. Through the Social Welfare and Charitable Elder Care Trust formed in collaboration with the city (county) governments, the donations from benevolent people from all walks of life are collected by the Bank as a bridge to support the life of low- or middle-income families, the disabled, or the families who encountered misfortune. Given that the donors are concerned that the donations may not be managed properly and delivered to those truly in need, after the beneficiary list database is provided through the social bureau (division) platform of each city (county) and government and the lists of qualified beneficiaries and interview data provided by social workers, the Bank will allocate the funds to each social bureau (division) for management, which will then appropriate the funds to those in need monthly. Such a combination of elder care trust and charitable trust allows love and happiness to pass on." The Bank’s customers are mostly real estate owners, most of whom have rented out their property. In order to enhance its financial services, the Bank considers that linking financial services with the social housing policy is a form of cross-industry alliance and can extend the services it provides. Therefore, it particularly invited Cheng-Hsing Ou, Head of the Public Housing Division, Construction and Planning Agency, Ministry of the Interior, to deliver a keynote speech on Social Housing Escrow Project—Project 333. The landlords and tenants participating in this project are entitled to "three tax credits, three subsidies, and three years of services." In addition to providing property for social housing purposes, a landlord may remit the rents received to an agreed trust account, and the rents in the account will be used to meet the needs of those in need in a way specified by the trustor (landlord). Through the cross-industry alliance and professional division of labor, the Bank is able to implement the FSC Trust 2.0—All-round Elder Care Trust, while assisting the government in promoting the development of the renting market.The Bank continues to collaborate with the city (county) governments to implement the Social Welfare and Charitable Elder Care Trust in the hope of arousing the public attention to the care for and the life of disadvantaged groups, so as to truly achieve the charity goal of fulfilling social responsibilities. This will not only ensure that the trustors' kindness does support those most in need but alleviate the government’s financial burden on social welfare. In addition, to provide more diversified trust services for the purpose of financial inclusion, the Department of Trusts of the Bank has established the Trust 2.0 Task Force, which adopts trust as the core to integrate internal resources and to develop innovative diverse products and services, while providing one-stop trust services externally through professional division of labor and cross-industry alliance and collaboration. In response to FSC's planning of "financial consultants for the elderly" and "family trust consultants" for future implementation, the Bank has appointed trust professionals at its branches and motivates its clerks to obtain professional licenses, which are included in the professional evaluation for bonus points, to prepare for the launch of the trust 2.0 business.
With the aim of broadening its range of customer service and providing excellent financial services, the Bank's Songshan Branch relocated to continue operating services at No. 2, Section 1, Dunhua South Road, Songshan District, Taipei City on Monday, October 12, 2020. In conjunction with the opening, a series of charitable activities were organized to care and give back to the society. On the opening day, invigorating beats from five drums kicked off the opening ceremony, complemented by blessings from God of Fortune and lion dance troupes. The atmosphere was lively and warm as a special public welfare donation ceremony was also arranged to care for the underprivileged community and to fulfill social responsibility.The new Songshan Branch is in the vicinity of Section 2 and Section 3 of Bade Road, and the intersection of Dunhua South Road and Dunhua North Road in Songshan District, which is the nerve center of Taipei City. The location is accessible and infused with commercial buzz, which is conducive to the development of various financial services.In addition to providing state-of-the-art and friendly financial environment, the Branch also offers a comprehensive range of professional financial services such as deposits, loans, remittances, wealth management, etc. Digital devices have also been set up to enable customers to complete transactions instantly through voice tele-banking, online banking, WebATM, mobile app and various electronic financial services, without having to queue for counter service.Along with the commitment to improving the quality of service, the Bank has been unceasingly dedicated to public welfare and to fulfill corporate social responsibility, upholding the purpose of "pursuing sustainable development, striding towards being an excellent financial institution". In order to provide continuous support for the well-being of underprivileged communities, the Bank has progressively collaborated with various county and city governments to administer the “Educational Charity Scholarship and Funding Trust” and "Social Welfare Charity Care Trust", on top of rolling out the "LOHAS Retirement" loan initiative. The Bank relentlessly drives public welfare activities for students with financial difficulties, care for well-being of the elderly and persons with disabilities, exemplifying the public welfare image of pay it forward.Besides providing corporate financing, wealth management, credit cards and offshore banking for Taiwanese businesses, the Bank, which has been established for more than seven decades, recently collaborated with the government in promoting various measures such as pandemic relief and stimulus packages, and achieved commendable results. The Bank showed direct support for enterprises and the general public in the combat against severe and special COVID-19 pandemic by launching various specific relief action plans such as "LOBT Supports Pandemic Prevention and Control and Revitalization of Homeland" to bridge the funding gap facing enterprises and individuals. In an effort to accelerate the revitalization of the domestic economy, the Bank also drove the "Collaboration of Public Banks to Rejuvenate the Economy" financing program and "Youth Entrepreneurship and Startup Loan". By the same token, in response to the government's economic revitalization measures, dedicated counters were set up at all operating sites for the redemption of Triple Stimulus Vouchers. The counters were manned by dedicated personnel to explain and assist in the application, providing "simple, excellent and fast" redemption services. In future, the Bank will actively raise its global competitiveness and stride toward the vision of being a comprehensive and excellent financial institution by embracing "innovation and efficiency" as well as developing diversified corporate management methods.