Land Bank’s heartwarming services have been recognized once again. On September 10, 2025, Land Bank’s Deputy General Manager, Cheng Pei-Yu, received the “Inclusive Financing Leadership Award” on behalf of the Bank. The award was presented by the Central Deposit Insurance Corporation and highlighted the Bank’s commitment and passion for financial services.
Meaning to improve Taiwan’s financial inclusion indicator system, the Financial Supervisory Commission (FSC), with reference to international standards, has developed the “Financial Inclusion Indicators for Taiwan.” These indicators encourage financial institutions to improve their service accessibility, usability, and quality, providing friendly, comprehensive financial services.
In response to the FSC’s policies and the needs of diverse communities, Land Bank follows the “Convention on the Rights of Persons with Disabilities (CRPD),” the “Fair Treatment of Elderly Customers in Banking,” and the “Friendly Financial Service Guidelines for the Financial Sector.” In addition to setting up barrier-free service counters, barrier-free ATMs, talking ATMs, sign language interpretation services, multilingual ATMs, and enhanced intelligent customer services and OTP verification, we also waive service charges for cross-bank withdrawals for customers with disabilities. We take the initiative to raise awareness of fraud and offer a user-friendly Standard Form Contract dedicated to protecting the rights of vulnerable customers while preventing fraud and financial exploitation.
Additionally, with an aging society on the horizon, the Bank aims to strengthen its barrier-free facilities by upholding the principle of “age-friendly finance.” We follow the FSC’s “Fair Treatment of Elderly Customers in Banking” and regularly conduct employee education and training on providing friendly services to elderly customers. Moreover, we have also developed multiple financial products such as the “Living Trust Integrated Service for Senior Citizens,” “Trust for Senior Citizens,” and the “Loans for Senior Citizens.” With these products rolling out, we help middle-aged individuals, senior citizens, and those with disabilities achieve both asset protection and independent living.
Land Bank has been standing strong for nearly eight decades. We have always adhered to our business philosophy of “abundance, harmony, enthusiasm, and innovation.” Our years of hard work have been affirmed by winning the “Trust 2.0 Plan Evaluation for the Trust Industry” in the Elder Care Trust Category for four consecutive years, as well as the FSC’s “Property Trust Evaluation for the Elderly and Persons with Disabilities Award” for five consecutive years and the “Outstanding Bank in Fair Treatment of Customers in the Financial Sector Award” for six consecutive years. These remarkable achievements have successfully recognized our efforts in providing people-centered financial services, forging a bright future of sustainable development for enterprises, society, and the environment.
Contact person: Lin Ku-Chien
Tel: 02- 2348-3701
