On April 3, 2024, a strong earthquake with a Richter scale magnitude of 7.2 occurred off the coast of eastern Hualien. In response to this earthquake, Land Bank of Taiwan has initiated disaster assistance and customer care measures, including relief and loans related to natural disasters, actively assisting affected customers in applying for insurance claims, and allowing existing credit holders who are affected by this disaster to apply for temporary deferment of principal repayment or loan extension.
The disaster assistance and customer care measures provided by Land Bank of Taiwan are as follows:
1. Loans related to natural disasters (earthquakes):
(1) Housing reconstruction and renovation loans in natural disaster areas:
Processed according to Land Bank of Taiwan's “Operating Guidelines for Housing Reconstruction and Renovation Loans in Natural Disaster Areas,” with a maximum reconstruction loan amount of NT$2 million and a maximum renovation loan amount of NT$500,000.
(2) Assistance for residential repair loans in natural disaster areas:
Processed according to Land Bank of Taiwan's “Guidelines for Assisting Residential Repair Loans in Disaster Areas” jointly issued with the National Development Council of the Executive Yuan, with a maximum loan amount of NT$2 million, of which NT$200,000 may be used for purchasing essential daily life equipment.
(3) Small and medium-sized enterprise disaster recovery project loans:
Processed according to Land Bank of Taiwan's “Precautions for Small and Medium-sized Enterprise Disaster Recovery Project Loans,” with loan approval based on the individual conditions of each applying enterprise.
2. Existing credit holders who experience revenue decline due to natural disasters or other special circumstances and face repayment difficulties may apply for temporary deferment of principal repayment or loan extension according to Land Bank of Taiwan's loan extension operation guidelines.
3. Customer care service measures:
Land Bank of Taiwan has already initiated customer care service measures and actively assists affected customers in applying for insurance claims. Customers with insurance-related inquiries can contact their nearest Land Bank branch or the bank's insurance agency department.
Since its establishment, Land Bank of Taiwan has upheld the mission of inclusive finance and green finance, actively responding to policy initiatives by providing various relief loans and assistance measures, not only providing momentum for national post-disaster reconstruction but also assisting enterprises in building sustainable and resilient operations.
For information regarding Land Bank of Taiwan's disaster assistance and customer care measures, please visit the official website http://www.landbank.com.tw or call the customer service hotline at 02-2314-6633.
Contact person: Li Chun-Lin
Tel.: 02-2348-3287
