公告訊息

The FSC announced its 2025 Fair Treatment of Customers Principles Assessment results on the 16th, recognizing banks that ranked in the top 25% for the excellent results they delivered in 2024. Land Bank was among those banks.

With the joint oversight of the Board of Directors and senior management, Land Bank has fully implemented the value of “putting customer interests first,” promoting the fair customer treatment principle. In 2019, Land Bank formed the “Customer Care Committee,” with senior management convening cross-department meetings. At meetings, reasons for customer complaints are discussed, improvement initiatives are formulated, and fair customer treatment measures are refined. The Committee regularly reports its progress to the Board of Directors, which oversees and issues directives in accordance with its supervision responsibilities. This has led to the business units striving for improvement, in particular safeguarding customer interests and key assessment areas for 2024: “measures and effectiveness of fraud prevention by sectors” and “durability of complaint handling mechanisms.”

In order to enhance the accessibility of financial products and services, Land Bank has set up comprehensive software/hardware facilities, education, and training. Depending on customer requirements, our ultimate goal is to create a friendly banking ecosystem and overcome barriers through multiple platforms and communication outlets, achieving customer equality.

As for social value creation and participation, we are committed to achieving inclusive finance through “friendly financial services,” “support for financially disadvantaged groups,” “financial literacy promotion,” “SME growth support,” and other measures. By doing this, we not only cater to the financial service needs of various communities but also establish a well-rounded and friendly banking environment. For six years in a row, the Bank has received recognition from the FSC’s “Fair Treatment of Customers Principles Assessment.” This year, the FSC introduced an online evaluation system focusing on four key assessment areas: implementation of fair treatment initiatives, proper handling of financial consumer disputes, the Board's level of commitment and concrete actions, and financial inspection and routine supervision. The Bank once again achieved remarkable results, ranking in the top 25%, making this the Bank’s sixth recognition since the assessment began in 2019.

In the future, the Bank will continue to safeguard the interests of its customers, enhance financial accessibility, and foster an ethical corporate culture. By doing so, we aim to earn customer trust and pursue sustainability, moving toward becoming a high-quality and friendly financial institution.

Contact person: Li Chun-Lin

Tel.: 02- 2348-3295