公告訊息

To create a financial friendly environment, two new features were added to all Land Bank ATMs in December 24, 2024 - “Cross-bank cardless cash withdrawal with QR code” and “Talking ATMs for the visually impaired” which offered more convenient financial services for cross-bank customers and the disadvantaged.

Over the past year, the Bank has been upgrading its UI/UX interface languages, intelligent customer services, push OTP authentications, cross-bank cardless withdrawals with QR Code and talking ATMs. We are proud to announce that all of our ATMs have now been fully upgraded.

To meet the needs of migrant works and tourists, our ATMs support multiple languages: Japanese, Korean, Indonesian, Thai, and Vietnamese. To also strengthen the Bank’s intelligent customer service QR-Codes and OTP authorization services, customers experiencing problems while using the ATM can receive assistance upon scanning the QR Code for the Bank’s online intelligent customer service. Our ATMs can also be used to apply for OTP authentication, enabling quick verification of the customer and making our financial services more user friendly.

We have also introduced two useful features on the ATM - cross-bank cardless cash withdraw with QR-Code and talking ATMs. When customers withdraw cash from an ATM, after selecting Cardless Cash Withdraw and QR-Code option, they can scan their QR-Code and enter their cardless withdrawal pin within two minutes. This saves the user’s time as they no longer need to enter the financial institution code, withdrawal serial number and amount. Our talking ATMs (with deposit feature) allow the visually impaired to make deposits by selecting the Voice Deposit option and inserting their cash into the ATM, easily completing the process.

Pursuant to international standards, the FSC has developed the “Financial Inclusion Indicators for Taiwan”, setting specific benchmarks for accessibility, usability, and quality of financial services. Measurement indices include: the ratio of accessible ATMs, ratio of multi-lingual ATMs, as well as the promotion of bilingual model branches, fair treatment of customers, and dispute resolution mechanisms.

In line with FSC’s policy in meeting the needs of different ethnic groups and nationalities, over 60% of our branches are bilingual (Chinese and English) and we offer forms in Chinese and English, our branch signboards are in Chinese and English, and our staff speak both languages. Our target is to have all branches bilingual by the end of 2027 in order to provide fully diversified and friendly financial services.

At Land Bank, our priority is to create a friendly financial space and treat all customers fairly. We are committed to the systematization of processes, enhancing the conciseness of content of contracts, diversification of cross-industry alliances, and specialization of staff. At the same time, we continue to introduce accessible service counters, accessible ATMs, talking ATMs, sign language interpretation, and waive service charges for cross-bank withdrawals for our customers with disabilities. Dedicated to protecting the rights of vulnerable customers and preventing fraud and financial exploitation, we took the initiative to raise fraud awareness and offer user-friendly Standard Form Contracts and appropriate workflow management measures.

Our years of hard work in this area have been affirmed through winning the FSC's “Fair Treatment of Customers Assessment in the Financial Services Sector” award for six consecutive years, as well as the “TCSA Social Inclusion Leadership Award” for three consecutive years. Over the years, we have assimilated the fair treatment principle into our business DNA to construct a more inclusive and friendly financial space. In doing this, we hope that our customers will have a warm and convenient financial experience, hence establishing a sustainable ecosystem that promotes the prosperity of the bank, society, and the environment.

Contact person: Pei-Chen Hsu

Tel: 02- 2348-3852